Principal Product Designer - Hospitality

OpenTable; Greater London; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Work from (almost) anywhere for up to

Company-paid therapy sessions

Headspace subscription

Pension plan contributions

Bike2Work

Season ticket loan

Job summary

OpenTable in London is seeking a Principal Product Designer for Hospitality to own the design vision across the portfolio. This hybrid role requires in-office presence two days per week and close collaboration with product, engineering, data, and research leaders to shape what we build and why.

You will translate complex guest data into trusted interfaces, mentor designers, and set multi-year strategy that improves guest communications with personalization while maintaining a personal touch.

Qualifications

• 7+ years of professional product design experience including leading design for complex, large-scale products.
• Portfolio showing design strategy, interaction design, and strong visual craft across web and mobile.
• Expertise in Figma and modern prototyping tools.
• Ability to set and drive design vision with cross-functional partners in product, engineering, and research.
• Strong communication skills with senior stakeholders.

Responsibilities

• Lead the design vision and strategy for guest communication and personalized messaging.
• Shape multi-year product direction across Hospitality with cross-functional partners.
• Translate guest data into trusted interfaces and contextual actions during service.
• Deliver high-quality end-to-end design with polished, accessible interfaces.
• Build alignment on design decisions with senior stakeholders using storytelling and prototypes.
• Mentor designers and strengthen shared design practices across the organization.

Skills

Years of experience

Design strategy

Figma proficiency

Cross-functional leadership

Verbal/written communication

Tools

Figma

Job description

Principal Product Designer - Hospitality

London, United Kingdom

This hybrid role requires working in the office two days per week.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

OpenTable helps restaurants turn guests into regulars and the Hospitality team is where that promise is designed. As Principal Product Designer, you will own the design vision for how restaurants communicate with their guests, using AI to speed the process without sacrificing a personal touch. You will set design strategy across the Hospitality portfolio, partnering with product, engineering, data, and research leaders to shape what we build and why. Your work will directly influence whether restaurants trust the guest information we give them and act on it to deliver better service and bring more guests back.This role will report directly to the Design Director of Hospitality.

Responsibilities

• Lead the design vision and strategy for guest communication, helping restaurants send timely, personalized messages that keep their guests engaged.
• Shape multi-year product direction across the Hospitality portfolio with cross-functional partners, translating business goals into a coherent user experience.
• Turn complex guest data into interfaces restaurants trust and use, from recognizing a returning guest to acting on that context during service.
• Deliver high-quality end-to-end design, framing the problem through polished, accessible interfaces and raising the bar for craft across the team.
• Build alignment on design decisions with senior stakeholders through clear storytelling, prototypes, and evidence from research.
• Mentor designers and strengthen shared design practices, patterns, and critique across the organization.

Minimum Qualifications

• 7+ years of professional product design experience, including leading design for complex, large-scale products.
• A portfolio demonstrating design strategy, interaction design, and exceptional visual craft across web and mobile.
• Expertise in Figma and modern prototyping tools.
• Proven ability to set and drive design vision with cross-functional partners in product, engineering, and research.
• Strong written and verbal communication skills, with a track record of articulating and defending design decisions to senior audiences.

Preferred Qualifications

• Experience incorporating AI tools into design workflows to improve speed and quality of outcomes.
• Experience designing for two-sided marketplaces or for both consumer and business users.
• Familiarity with designing for data quality, identity, or personalization systems.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.