Principal Product Designer - Diner Platform

OpenTable; Greater London; Hybrid; GBP 110,000 - 160,000; Full time

Benefits offered by this job

Work from anywhere

Mental health focus

Therapy sessions

Headspace subscription

Company-wide week off

Parental leave

Birthday leave

Career growth resources

Travel discounts

ERGs

Income protection

EAP 24/7 GP & legal advice

Pension contributions

Discounted gym

Bike2Work

Season ticket loan

Social events

Job summary

OpenTable is seeking a Principal Product Designer for the Diner Platform in London. You will shape the discovery, booking, and repeat visits for diners across mobile apps and website, leading a small design team while reporting to a Design Director.

You’ll work from early exploration through build and partner with product, engineering, and data to balance diner needs and business goals. You’ll mentor designers, introduce AI-native workflows, and contribute to a high-growth, global team.

Qualifications

• 7+ years of product design experience, including leading design for complex consumer products.
• Portfolio shows design strategy, interaction design, and visual craft across platforms.
• Experience with AI-native workflows and collaborating with product, engineering, and research.
• Strong written and verbal communication, able to defend design decisions to senior audiences.
• Experience leading a design team and driving cross-functional collaboration.

Responsibilities

• Set the vision for the diner experience and align teams around it.
• Tackle messy problems, bring together the right people, and ship iterations with engineering.
• Manage a team of one to three designers with feedback and growth coaching.
• Teach new workflows including AI-native approaches and sharpen design decision making.
• Collaborate with product, engineering, and data partners from discovery through booking.
• Explain work and rationale to senior leaders.

Skills

Product design strategy

Interaction design

AI-native workflows

Design vision with partners

Executive communication

Job description

Principal Product Designer - Diner Platform

London, United Kingdom

This hybrid role requires working in the office two days per week.

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job

As a Principal Product Designer on the Diner Platform team, you will shape how millions of diners discover, book, and return to the restaurants they love, across our mobile apps and website. You will take on the most complex problems in acquisition, engagement, and retention, whether that means setting the vision for something new or stepping into a stalled project to find the way forward. You will work hands-on from early exploration through the build, and you will manage a small team of one to three designers while reporting to a Design Director. Your work will raise the quality and speed of design across the platform and help the designers around you grow.

Responsibilities

• Set the vision for where the diner experience goes next, and bring teams along with it
• Step into messy problems, bring the right people together, and get something real to react to within days, then stay in the work through the build, shipping alongside engineers
• Manage a team of one to three designers, with regular feedback, coaching, and career growth
• Teach new ways of working, including AI-native workflows, and sharpen how we make design decisions
• Work with product, engineering, and data partners to balance diner needs, technical feasibility, and business goals, from discovery through booking
• Explain the work, and the thinking behind it, to senior leaders

Minimum Qualifications

• 7+ years of product design experience, including leading design for complex consumer products
• A portfolio that shows design strategy, interaction design, and exceptional visual craft across iOS, Android, and responsive web
• Experience working with AI-native workflows
• Experience setting and driving design vision with partners in product, engineering, and research
• Strong written and verbal communication, including explaining and defending design decisions to senior audiences

**When applying, please include youronline portfolio link and password in the application. We are reviewing portfolios thoroughly as part of the selection process and we appreciate the opportunity to learn more about you and your work. Thank you!

Preferred Qualifications

• Experience scaling AI-native ways of working across a design team, not just in your own practice
• Fluency with front-end code, or experience prototyping in code
• A track record of using both insights and experimentation, like A/B testing, to guide design decisions
• Experience designing for marketplaces, discovery, or reservation and booking products
• A passion for food and dining

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Time off for your birthday
• Focus on your career growth:
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Income protection and life assurance
• Employee Assistance Program - including 24/7 GP & free legal advice
• Pension plan contributions
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Social events & Thursday happy hours
• Free lunch 2 days per week

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

OpenTable, Inc. and its respective subsidiaries (together, ‘OpenTable", “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our Applicant Privacy Notice . As part of the application process OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.