Prime Account & Digital Customer Care Specialist

Sanderson Design Group; Loughborough; On-site; GBP 26,000 - 34,000; Full time

Job summary

Sanderson Design Group in Loughborough is seeking a Prime Account & Digital Customer Service Advisor to provide comprehensive support to prime account customers and sales managers, manage Tradehub and EDI orders, and handle UK customer service correspondence via the Ignite platform.

The role focuses on accurate order processing, portal maintenance, and proactive customer engagement to deliver a seamless, customer-centric journey and strengthen loyalty.

Responsibilities

• Provide prompt and professional service to prime account customers and sales managers via telephone and email.
• Maintain upkeep of the prime account web and EDI portals, ensuring content and functionality meet standards.
• Ensure orders are processed accurately and promptly in line with service expectations.
• Assist with after-sales service, including fault resolution and claims management.
• Engage with customers to understand needs and enhance their purchase experience.

Job description

Sanderson Design Group in Loughborough is seeking a Prime Account & Digital Customer Service Advisor to provide comprehensive support to prime account customers and sales managers, manage Tradehub and EDI orders, and handle UK customer service correspondence via the Ignite platform.

The role focuses on accurate order processing, portal maintenance, and proactive customer engagement to deliver a seamless, customer-centric journey and strengthen loyalty.