Primary Care- Training Hub PSO

NHS Shropshire, Telford and Wrekin Integrated Care Board; Chelmsford; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

NHS Shropshire, Telford and Wrekin Integrated Care Board is seeking a Project Support Officer for the Primary Care Training Hub to provide essential project administration and coordination across workforce development programmes in primary and community care.

Working with the Training Hub Manager and partners, you will coordinate meetings, monitor progress, maintain documentation, and support governance and financial administration.

Qualifications

• Educated to degree level or equivalent experience.
• Knowledge of administrative procedures and project management.
• Experience in public sector settings.
• Excellent communication and IT skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Coordinate projects and administrative activities to deliver workforce programmes.
• Organise meetings and events, maintain records and documentation.
• Support governance, financial administration and reporting.
• Engage stakeholders across the Integrated Care System to enable collaboration.
• Support continuous improvement and data collection for evaluation.

Skills

Organisational skills

Communication skills

Attention to detail

Problem solving

Stakeholder engagement

Education

Degree level or equivalent experience

Public sector experience

Job description

NHS Shropshire, Telford and Wrekin Integrated Care Board

Primary Care- Training Hub PSO

The closing date is 05 November 2026

The Primary Care Training Hub Project Support Officer will provide essential project, administrative and organisational support to the delivery of workforce development programmes across primary and community care. Working within Shropshire and Telford & Wrekin Training Hub, hosted by NHS Shropshire, Telford & Wrekin ICB and operating within a wider ICB cluster, the post holder will support the planning, coordination, monitoring and evaluation of a range of initiatives that contribute to workforce transformation and service improvement.

Working closely with the Training Hub Manager and a wide range of internal and external stakeholders, the role will involve coordinating meetings and events, maintaining programme documentation, tracking actions and project progress, supporting reporting and governance processes, and assisting with financial and contract administration. The post holder will help ensure effective communication, stakeholder engagement and the smooth delivery of Training Hub priorities.

This is an exciting opportunity for a highly organised and motivated individual with excellent communication, administrative and IT skills. The successful candidate will be able to manage competing priorities, maintain attention to detail, work independently and collaboratively, and build positive working relationships across organisational boundaries. A commitment to continuous improvement, inclusion and supporting the development of the primary care workforce is essential.

Main duties of the job

The Primary Care Training Hub Project Support Officer will play a pivotal role in supporting the successful delivery of workforce development programmes across primary and community care.

Working within a collaborative and fast-paced environment, the post holder will coordinate a range of project and administrative activities, helping to ensure programmes are well planned, effectively communicated and delivered to agreed objectives.

The role involves supporting stakeholder engagement, organising meetings and events, maintaining accurate records and project documentation, monitoring progress against key actions, and assisting with reporting, governance, financial administration and quality improvement activities.

The successful candidate will work closely with colleagues across the ICB, wider Integrated Care System partners and external organisations to support workforce transformation priorities.

We are looking for an individual with excellent organisational and communication skills, strong attention to detail, and the ability to manage multiple competing priorities. They will be confident using a range of digital systems, able to analyse and present information clearly, and capable of building positive working relationships with a diverse range of stakeholders.

A proactive, flexible and solutions-focused approach, combined with a commitment to collaboration, inclusion and continuous improvement, will be essential to success in this role.

About us

• Improving outcomes in population health and care
• Tackling inequalities in outcomes, experience, and access
• Enhancing productivity and value for money
• Helping the NHS to support broader social and economic development.

Please note that the Cluster ICB has consulted with its workforce on changes to contractual base locations and hybrid working arrangements and is implementing a consistent hybrid working model across the Cluster. The new arrangements are intended to support closer and more collaborative working across the Cluster ICB, through a consistent approach to hybrid working and the use of designated office locations.

Job responsibilities

The Primary Care Training Hub Project Support Officer will provide a central coordination and support function for workforce education, training and development programmes across primary and community care. The role involves helping to organise and deliver a range of projects and initiatives by managing schedules, maintaining records, coordinating meetings and events, preparing reports and documentation, and monitoring progress against agreed objectives.

The post holder will work closely with colleagues, healthcare professionals, training providers and system partners to ensure information is shared effectively and activities are delivered efficiently. They will support governance, quality improvement and performance monitoring processes by gathering and organising data, maintaining action plans and risk logs, and assisting with routine reporting requirements.

The role also includes supporting financial and contract administration activities, responding to enquiries, maintaining communication channels, and ensuring information systems and databases are accurate and up to date. The successful candidate may provide guidance and support to less experienced staff and contribute to the continuous improvement of team processes.

Working within a collaborative and inclusive environment, the post holder will build strong relationships across the Integrated Care System, helping to support workforce transformation priorities and improve outcomes for patients and communities. The role requires excellent organisational, communication and digital skills, strong attention to detail, the ability to manage multiple priorities, and a proactive approach to problem-solving and teamwork.

Person Specification

Knowledge, Training and Experience

• Educated to degree level in relevant subject or equivalent experience of working at a similar level in specialist area. Knowledge of administrative procedures, project management or information analysis
• Basic knowledge of project principles. Previously worked in similar position within the public sector. ECDL

Communication Skills

• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills

Analytical Skills

• Problem solving skills and ability to respond to sudden unexpected demands Excellent time management skills with the ability to re-prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NHS Shropshire, Telford and Wrekin Integrated Care Board