Digital and Project Support Officer

Midlands Partnership NHS Foundation Trust; Stone; On-site; GBP 21,000 - 26,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking a Digital and Project Support Officer (Band 3) for the Families Health & Wellbeing Service (0-19). You will provide administrative and digital support, manage project documentation, and act as a key contact for project enquiries.

The role includes coordinating meetings, supporting budgets, and maintaining communications across platforms. The post supports service improvement initiatives and requires proactive organisational skills, proficiency

Qualifications

• Minimum 3 GCSEs at grade C or above, including English Language and Mathematics.
• NVQ Level 3 in Business Administration or equivalent.
• Proficient in Microsoft Office and basic IT systems.

Responsibilities

• Provide administrative and digital support to the 0-19 Service.
• Support delivery of 0-19 projects and service improvement initiatives.
• Act as the first point of contact for project-related enquiries.
• Manage service social media accounts and website content.
• Create project documentation including reports and case studies.
• Organise and support meetings, including minute taking and follow-up actions.

Skills

Administrative support

Digital platforms

Project support

Social media management

Budget administration

Education

GCSEs incl English & Maths

NVQ Level 3 in Business Administration

Tools

Microsoft Office

Microsoft Project

Canva

Sway

SharePoint

Job description

Midlands Partnership NHS Foundation Trust

Digital and Project Support Officer

The closing date is 17 November 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Digital and Project Support Officer (Band 3) within the Families Health & Wellbeing Service (0-19), providing administrative, digital, and project support to ensure the effective delivery of service improvement initiatives, projects, service specific training and day-to-day operational activities. The post acts as a key contact for project enquiries, supports communications and digital platforms, and assists with financial and administrative processes.

Main duties of the job

• Provide administrative and digital support to the 0-19 Service.
• Support delivery of 0-19 projects and service improvement initiatives.
• Act as the first point of contact for project-related enquiries.
• Manage service social media accounts and website content.
• Create project case studies, reports, and supporting documentation.
• Organise and support meetings, including agenda preparation, minute taking, and follow-up actions.
• Support ordering, invoices, and budget-related administration.
• Coordinate diaries, meetings, venues, and stakeholder communications.
• Maintain project records, plans, risk information, and documentation.
• Monitor and manage shared mailboxes, Specialist SharePoint site and service communications.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may close this vacancy early if we receive a high volume of applications

Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus

Job responsibilities

• Deliver a comprehensive administrative service to the 0-19 Service.
• Provide project support across multiple workstreams, ensuring project information is accurate and maintained to deadline.
• Assist the team with planning, reporting, risk management, issue escalation, and project closure activities.
• Develop and maintain project documentation, reports, project plans, and processes.
• Coordinate meetings/training involving large groups of staff and external partners.
• Use Microsoft Office, Microsoft Project, Canva, Sway, finance, and risk management systems to support service delivery.
• Support organisational change and service developments within the Family Health & Wellbeing Service.
• Work independently, managing competing priorities and deadlines with minimal supervision.
• Maintain accurate project records, databases, and documentation.
• Produce reports, project updates, correspondence, and presentations.
• Plan and coordinate meetings, venues, resources, and stakeholder attendance.
• Take, transcribe, and circulate meeting minutes and action logs.
• Manage diaries and schedules for project and service activities.
• Monitor the service website and publish regular social media content.
• Coordinate project communications and respond to enquiries.
• Support procurement, ordering, invoice tracking, and financial administration.
• Analyse information, identify potential issues, and maintain quality and consistency in project data.
• Prioritise workload effectively across multiple projects and deadlines.
• Contribute to process improvement and the development of efficient administrative systems.
• Support induction and guidance of new staff where required.

Person Specification

Qualifications

• oMinimum 3 GCSEs at Grade C or above, including English Language and Mathematics
• oNVQ Level 3 in Business Administration

Experience

• oCompetent in the use of word processing, internet and Microsoft office packages - Word, Excel, PowerPoint, OneNote
• oExperience of communicating with people across all levels.
• oProviding a full service to meetings, including minute/accurate note taking.
• oExperience of working within a similar role.
• oExperience of working with Microsoft Project
• oExperience of E-Procurement
• oHas current or previous experience of working within Universal Services -Children's and Families Care Group

skills, knowledge, abilities

• High standard of verbal and written communication skills, able to generate own correspondence and reports
• Ability to work under pressure and meet deadlines and to prioritise/organise workload
• Use of Microsoft suite of Office tools
• Ability to prioritise multiple interdependent tasks and plan and organise a broad range of complex activities
• oProficient in the use of social media platforms in a professional environment
• oAn understanding of NHS systems, applications and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust