Primary Care Trainer, Application & Change Support Officer

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Leicestershire Partnership NHS Trust in Northampton is seeking two Training, Application & Change Support Officers to join our Digital Team. The roles involve delivering training and providing application support to GP practices and primary care services, with on-site attendance and travel across the locality.

The successful candidates will diagnose issues, guide users through digital tools, and contribute to change programmes while maintaining training materials and user guidance.

Qualifications

• Experience working in a primary care setting.
• Good understanding of general practice workflows.
• Strong communication skills and customer-focused approach.

Responsibilities

• Provide application support for clinical and business systems and resolve user queries.
• Deliver training through classroom, virtual, e-learning and one-to-one methods.
• Support digital change programmes by communicating system updates and gathering user feedback.
• Undertake system administration tasks and help maintain data quality.
• Maintain mandatory training and participate in on-call rotas as required.

Skills

Primary care experience

General practice workflows

Communication skills

Adaptability

Customer-focused

Job description

Job Overview

These roles are based at Haylock House, Northampton. We are recruiting two Training, Application & Change Support Officers to join our Digital Team, supporting GP practices and primary care services in the effective use of clinical systems and digital tools.

About You

You will have experience working in a primary care setting and a good understanding of general practice workflows. You will be confident delivering training, resolving system queries and supporting a wide range of users. Strong communication skills, adaptability and a customer-focused approach are essential.

Additional Information

This is an office-based role requiring attendance on site at least three days per week. Travel across the locality is required to deliver training, provide support and assist with change activity.

For further information, please contact [e-mail].

Job Description Summary (Main Duties And Responsibilities)

• Provide application support for clinical and business systems, diagnosing issues, resolving user queries and explaining technical information to non-technical users. Record activity accurately, contribute to knowledge resources and support service improvement initiatives, liaising with senior teams and suppliers when required.
• Deliver training through classroom, virtual, e-learning and one-to-one methods. Maintain training materials, support staff in the effective use of digital systems, assist with onboarding, and produce clear user guidance and quick-reference resources.
• Support digital change programmes by communicating system updates, upgrades and downtime information, assisting with user readiness, attending user groups and gathering feedback following implementations.
• Undertake system administration activities, including configuration checks, testing, upgrades and data quality improvement work. Maintain accurate records, support reporting, identify recurring issues and contribute to continuous improvement.
• Maintain mandatory training and professional standards, support audits and incident reviews, promote equality and safe working practices, participate in on-call rotas, and deputise for the Team Leader when required.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6‑month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.