Clinical Systems Trainer & Support Specialist

Farringdon James Limited; Bodmin; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

28 Days annual leave increasing to 33, pro-rata

Pension scheme

Health Care Plans

Salary sacrifice bicycle schemes

Job summary

Farringdon James Limited in Bodmin is seeking a Training Support Specialist to deliver exceptional training to healthcare and internal staff in the use of the Open Evolution clinical system. Responsibilities include identifying training needs, organising training sessions, and providing support via the Service Desk.

The ideal candidate will have a good education level, preferably GCSEs in Maths and English, and a medical background, ideally within General Practice. Benefits include 28 days annual leave, pension scheme, and healthcare plans.

Qualifications

• Good general education preferably to GCSE level, particularly in Maths and English.
• A medical background, preferably within General Practice.
• Previous use of an IT Clinical System in a healthcare setting is desirable but not essential.

Responsibilities

• Identify training needs by liaising with Practices, Health boards, and CCGs.
• Organise, plan, and book training sessions following company process.
• Take training support calls from the Service Desk, logging and updating calls accordingly.

Skills

Communication skills

Interpersonal skills

Team player

General computing qualifications

Education

GCSE in Maths and English

Job description

Main Purpose of Job To build on expertise in service delivery and best practice, the role is to deliver exceptional training support to healthcare staff throughout the country and internal staff in the use of the Open Evolution clinical system and associated programs. Key Tasks

1. To liaise with Practices, Health boards and CCG’s, to identify training needs

2. Organising, planning and booking training sessions following the company process

3. Updating company training documentation

4. To take training support calls from the Service Desk, ensuring the call is logged & updated accordingly with a satisfactory response to the customer

5. Writing clinical templates in line with customer requirements ready for deployment

6. To promote the Company and its’ products and to maintain a knowledge of current and future developments with the Company

Knowledge & Skills

1. The post holder should have a good general education preferably to GCSE level, particularly in Maths and English.

2. A medical background, preferably within General Practice

3. Previous use an IT Clinical System used in a healthcare setting, would be desirable but is not essential.

4. Need to be a team player

5. Have some general computing qualifications

6. Have good communication and interpersonal skills as well as being methodical and have the ability to follow Company procedures.

Other Company benefits

• 28 Days annual leave (inc. Bank Holidays) increasing to 33, pro-rata.
• Pension scheme,
• Health Care Plans,
• Salary sacrifice bicycle schemes

Plus many more

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