Primary Care Navigator

Betsi Cadwaladr University Health Board; Tywyn; On-site; GBP 27,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a Primary Care Navigator to coordinate patient recall and routine monitoring across Primary Care. The role emphasizes arranging appointments, maintaining recall lists, and supporting engagement with ongoing management of chronic conditions.

The post involves administrative duties, data quality, and use of clinical systems to ensure patients are contacted in a timely manner. Welsh language skills are desirable.

Qualifications

• NVQ Level 3 in Admin or equivalent.
• Experience and understanding of primary care.
• Microsoft Office or equivalent; Knowledge of EMIS.

Responsibilities

• Manage the Practice recall system to identify and contact patients requiring routine monitoring and reviews.
• Contact patients by phone, text, letter to arrange appointments and follow-ups.
• Coordinate chronic disease review appointments with clinicians and maintain recall records.
• Escalate uncontactable patients or safeguarding concerns to the appropriate clinician.
• Produce routine recall activity reports to support service planning and performance monitoring.

Skills

Organisational Skills

Communication

Deadline Management

Education

NVQ Level 3 in Admin or equivalent

Good Standard of Education

Tools

EMIS

GPTR

WCCG

Job description

This Primary Care Navigator will be responsible for coordinating and managing patient call and recall systems to ensure patients requiring routine monitoring, long-term condition reviews, screening, vaccinations and other scheduled healthcare interventions are identified and contacted in a timely manner.

The post holder will play a key role in maintaining chronic disease reviews by proactively monitoring patient recall lists, arranging appointments, and supporting patients to engage with ongoing management of their health conditions.

Working as part of the Primary Care Team, the post holder will undertake administrative duties associated with patient recall, appointment coordination, data quality and clinical system management, ensuring patients are not overlooked and receive appropriate ongoing monitoring and review.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Key Responsibilities

Manage the Practice recall system to identify and contact patients requiring routine monitoring, health checks, vaccinations, investigations, and long-term condition reviews. Run regular EMIS searches and reports to identify patients due or overdue for appointments and follow-up care.

Contact patients by telephone, text, letter, or other approved methods to arrange appointments and reviews. Monitor outstanding recalls and take appropriate action to ensure patients receive ongoing care in line with Practice protocols.

Coordinate chronic disease review appointments, working closely with clinicians to ensure sufficient appointment capacity. Maintain accurate records of recall activity, patient contact attempts, and appointment outcomes within Practice systems.

Escalate concerns regarding uncontactable patients, repeated non-attendance, or safeguarding issues to the appropriate clinician or manager.

Support delivery of QIF targets and other contractual requirements through effective patient recall and monitoring processes. Produce routine reports on recall activity, outstanding reviews, and appointment uptake to support service planning and performance monitoring.

Provide patients with clear information regarding appointments and routine monitoring requirements, referring clinical queries to the appropriate healthcare professional.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person Specification

Qualifications

• Good Standard of Education
• NVQ Level 3 in Admin or equivalent
• Experience and understanding of primary care
• Microsoft Office or equivalent Knowledge of the EMIS clinical system

Experience

• Experience of administrative processes /NHS
• Able to communicate with patients, representatives, services and third parties in a clear and confident manner
• Experience of using I.T systems such as EMIS, WCCG, GPTR
• Previous experience of working in a GP surgery or NHS office environment

Skills

• Excellent Organisational Skills
• Effective Communication skills, both written and verbal.
• Ability to prioritise and meet deadlines
• Supervisory Skills

Personal Qualities

• Ability to work in a team/work unsupervised
• Ability to cope with complex/distressing situation in person and on the telephone
• Flexibility in meeting service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,813 to £27,890 a yearper annum, pro rata