Primary Care Navigator

Train Work Live; Burry Port; On-site; GBP 27,000 - 28,000; Part time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a Primary Care Navigator to coordinate and manage patient recall systems, ensuring routine monitoring, screenings, vaccinations and long-term condition reviews are identified and contacted promptly.

The post holder will maintain chronic disease reviews, arrange appointments, and support patients in ongoing health management. Welsh language skills are welcome.

Qualifications

• NVQ Level 3 in Admin or equivalent.
• Experience in primary care admin and NHS settings.
• Ability to use EMIS and Office suite.

Responsibilities

• Manage the Practice recall system to identify patients needing monitoring.
• Run EMIS searches to flag due appointments and reviews.
• Contact patients to arrange appointments via phone/text/letters.
• Coordinate chronic disease reviews with clinicians.
• Maintain accurate recall records within practice systems.
• Escalate uncontactable or safeguarding concerns as needed.
• Produce routine recall and uptake reports for planning.

Skills

Organisational skills

Effective communication

Prioritise & deadlines

Supervisory skills

Teamwork

Education

NVQ Level 3 in Admin

Tools

EMIS

GPTR

Microsoft Office

Job description

Main area General Practice Grade Band 3 Contract 12 months (12 Months Fixed Term) Hours Part time - 32.25 hours per week (Monday to Friday) Job ref 050-AC312-1126

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Tywyn Health Centre, BCU (West). Town Tywyn Salary £26,813 - £27,890 per annum, pro rata Salary period Yearly Closing 18/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

This Primary Care Navigator will be responsible for coordinating and managing patient call and recall systems to ensure patients requiring routine monitoring, long-term condition reviews, screening, vaccinations and other scheduled healthcare interventions are identified and contacted in a timely manner.

The post holder will play a key role in maintaining chronic disease reviews by proactively monitoring patient recall lists, arranging appointments, and supporting patients to engage with ongoing management of their health conditions.

Working as part of the Primary Care Team, the post holder will undertake administrative duties associated with patient recall, appointment coordination, data quality and clinical system management, ensuring patients are not overlooked and receive appropriate ongoing monitoring and review.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Key Responsibilities

Manage the Practice recall system to identify and contact patients requiring routine monitoring, health checks, vaccinations, investigations, and long-term condition reviews. Run regular EMIS searches and reports to identify patients due or overdue for appointments and follow-up care.

Contact patients by telephone, text, letter, or other approved methods to arrange appointments and reviews. Monitor outstanding recalls and take appropriate action to ensure patients receive ongoing care in line with Practice protocols.

Coordinate chronic disease review appointments, working closely with clinicians to ensure sufficient appointment capacity. Maintain accurate records of recall activity, patient contact attempts, and appointment outcomes within Practice systems.

Escalate concerns regarding uncontactable patients, repeated non-attendance, or safeguarding issues to the appropriate clinician or manager.

Support delivery of QIF targets and other contractual requirements through effective patient recall and monitoring processes. Produce routine reports on recall activity, outstanding reviews, and appointment uptake to support service planning and performance monitoring.

Provide patients with clear information regarding appointments and routine monitoring requirements, referring clinical queries to the appropriate healthcare professional.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Qualifications

• Good Standard of Education
• NVQ Level 3 in Admin or equivalent
• Experience and understanding of primary care
• Microsoft Office or equivalent Knowledge of the EMIS clinical system

Experience

• Experience of administrative processes /NHS
• Able to communicate with patients, representatives, services and third parties in a clear and confident manner
• Experience of using I.T systems such as EMIS, WCCG, GPTR
• Previous experience of working in a GP surgery or NHS office environment

Skills

• Excellent Organisational Skills
• Effective Communication skills, both written and verbal.
• Ability to prioritise and meet deadlines
• Supervisory Skills

Personal Qualities

• Ability to work in a team/work unsupervised
• Ability to cope with complex/distressing situation in person and on the telephone
• Flexibility in meeting service needs

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.