Primary Care Navigator

Transformation Unit; Burry Port; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

Disability Confident Employer

Family-friendly benefits

Work-life balance policies

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is recruiting a Primary Care Navigator (Band 3) to coordinate and manage patient recall systems for routine monitoring, screenings, and vaccinations.

The role involves proactive recall management, appointment coordination, and data quality within the Primary Care Team, with Welsh language skills being advantageous and Welsh or English speakers welcome to apply.

Qualifications

• Good standard of general education is required.
• NVQ Level 3 in Admin or equivalent is desirable.
• Experience and understanding of primary care is preferred.
• Knowledge of EMIS or similar clinical systems is advantageous.

Responsibilities

• Manage the Practice recall system to identify patients needing routine monitoring.
• Run EMIS searches and reports to identify due or overdue appointments.
• Coordinate recall activity and arrange patient appointments and reviews.
• Maintain accurate records of recall activity and outcomes in practice systems.
• Escalate issues with uncontactable patients or safeguarding concerns.
• Produce routine reports to support service planning and monitoring.

Skills

Organisational skills

Communication skills

Prioritisation

Supervisory skills

Education

Good Standard of Education

NVQ Level 3 in Admin or equivalent

Tools

Microsoft Office

EMIS

Job description

Main area General Practice Grade Band 3 Contract 12 months (12 Months Fixed Term) Hours Part time - 32.25 hours per week (Monday to Friday) Job ref 050-AC312-1126

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Tywyn Health Centre, BCU (West). Town Tywyn Salary £26,813 - £27,890 per annum, pro rata Salary period Yearly Closing 18/11/2026 23:59

Primary Care Navigator

Band 3

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

This Primary Care Navigator will be responsible for coordinating and managing patient call and recall systems to ensure patients requiring routine monitoring, long-term condition reviews, screening, vaccinations and other scheduled healthcare interventions are identified and contacted in a timely manner.

The post holder will play a key role in maintaining chronic disease reviews by proactively monitoring patient recall lists, arranging appointments, and supporting patients to engage with ongoing management of their health conditions.

Working as part of the Primary Care Team, the post holder will undertake administrative duties associated with patient recall, appointment coordination, data quality and clinical system management, ensuring patients are not overlooked and receive appropriate ongoing monitoring and review.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Key Responsibilities

Manage the Practice recall system to identify and contact patients requiring routine monitoring, health checks, vaccinations, investigations, and long-term condition reviews. Run regular EMIS searches and reports to identify patients due or overdue for appointments and follow-up care.

Contact patients by telephone, text, letter, or other approved methods to arrange appointments and reviews. Monitor outstanding recalls and take appropriate action to ensure patients receive ongoing care in line with Practice protocols.

Coordinate chronic disease review appointments, working closely with clinicians to ensure sufficient appointment capacity. Maintain accurate records of recall activity, patient contact attempts, and appointment outcomes within Practice systems.

Escalate concerns regarding uncontactable patients, repeated non-attendance, or safeguarding issues to the appropriate clinician or manager.

Support delivery of QIF targets and other contractual requirements through effective patient recall and monitoring processes. Produce routine reports on recall activity, outstanding reviews, and appointment uptake to support service planning and performance monitoring.

Provide patients with clear information regarding appointments and routine monitoring requirements, referring clinical queries to the appropriate healthcare professional.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Qualifications

• Good Standard of Education
• NVQ Level 3 in Admin or equivalent
• Experience and understanding of primary care
• Microsoft Office or equivalent Knowledge of the EMIS clinical system

Experience

• Experience of administrative processes /NHS
• Able to communicate with patients, representatives, services and third parties in a clear and confident manner
• Experience of using I.T systems such as EMIS, WCCG, GPTR
• Previous experience of working in a GP surgery or NHS office environment

Skills

• Excellent Organisational Skills
• Effective Communication skills, both written and verbal.
• Ability to prioritise and meet deadlines
• Supervisory Skills

Personal Qualities

• Ability to work in a team/work unsupervised
• Ability to cope with complex/distressing situation in person and on the telephone
• Flexibility in meeting service needs

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.