Primary Care Clinical Assistant - Hybrid Admin & Support

GP First Ltd; West Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

NHS Pension Scheme

30 days annual leave

Training & development

Shape role across network

Multidisciplinary team

Job summary

GP First Ltd in Eccleshall, Staffordshire, is seeking a General Practice Assistant (GPA) to support clinical and administrative tasks across member practices within the Primary Care Network. This full-time role operates under GPs and practice managers, helping reduce clinician workload and improve patient access through hybrid duties.

You will handle coding support, referrals, basic clinical observations, appointment coordination, and contribute to population health projects.

Qualifications

• GCSE English and Maths required.
• At least 1 year of customer or patient care experience in a general practice or healthcare setting.
• Experience handling complaints or challenging customer interactions.
• Proficient use of Microsoft Office (Outlook, Word, Excel).
• Strong organisational and time management skills.
• Calm under pressure and able to work independently.
• Empathetic, compassionate communicator and team player.
• Full UK driving licence and willingness to work flexibly.

Responsibilities

• Assist GPs and clinical teams with administrative duties including coding, referrals, document management and appointment preparation.
• Complete simple clinical observations such as dipstick urine, blood pressure, BMI and phlebotomy.
• Support patients by arranging appointments, referrals, tests and follow-up.

Skills

GCSE English & Maths

Customer care experience

Complaint handling

Microsoft Office

Organisational skills

Calm under pressure

Empathetic communicator

Driving licence

Education

GCSE English and Maths

GPA Skills Certificate

Tools

Microsoft Office Suite

Job description

GP First Ltd in Eccleshall, Staffordshire, is seeking a General Practice Assistant (GPA) to support clinical and administrative tasks across member practices within the Primary Care Network. This full-time role operates under GPs and practice managers, helping reduce clinician workload and improve patient access through hybrid duties.

You will handle coding support, referrals, basic clinical observations, appointment coordination, and contribute to population health projects.