Primary Care Admin - Flexible Hours & Patient Care

Vertis Health; Redditch; On-site; GBP 18,000 - 25,000; Full time

Job summary

Vertis Health in Worcestershire is expanding its Primary Care administrative team to support busy Hill Crest and Worcestershire Royal Hospital sites. The role offers flexible hours with full-time or part-time shifts and a six-month fixed-term contract, with potential extension.

You will deliver essential reception and admin support across services, use EMIS systems, register patients, manage enquiries, and help maintain patient flow.

Qualifications

• Experience in reception, customer service or administration.
• Professional, accurate, compassionate and willing to learn.
• Flexible for six-month fixed-term contract with regular shifts.
• Healthcare experience is helpful but not essential.

Responsibilities

• Welcoming patients and providing a professional reception service.
• Confirming patient details and completing registration processes.
• Using EMIS and other approved clinical or administrative systems.
• Managing telephone and face-to-face enquiries.
• Supporting safe and efficient patient flow.
• Keeping clinicians informed about arrivals, delays and waiting patients.
• Reconciling expected referrals against patients who arrive.
• Escalating concerns about long waits, capacity or patient welfare.
• Preparing reception areas and completing opening/closing checks.
• Maintaining accurate activity logs and service data.
• Handling documents and confidential information securely.
• Following system downtime and business-continuity procedures.
• Supporting patients who require reasonable adjustments or communication assistance.
• Reporting incidents and operational concerns through appropriate processes.

Skills

Reception experience

Customer service

Administrative tasks

Tools

EMIS

Job description

Vertis Health in Worcestershire is expanding its Primary Care administrative team to support busy Hill Crest and Worcestershire Royal Hospital sites. The role offers flexible hours with full-time or part-time shifts and a six-month fixed-term contract, with potential extension.

You will deliver essential reception and admin support across services, use EMIS systems, register patients, manage enquiries, and help maintain patient flow.