Primary Care Administrator

Leaders In Care; England; On-site; GBP 20,000 - 29,000; Part time

Benefits offered by this job

Flexible bank work

Support from Leaders in Care during a6

Job summary

Leaders in Care is recruiting a Primary Care Administrator to provide reception and administrative support in a busy primary care unit in the UK. You will welcome patients, update records in EMIS and assist with patient flow, appointments and referrals alongside a clinical and operational team.

This non-clinical role offers flexible bank shifts and an hourly umbrella rate, with dedicated placement support from Leaders in Care throughout registration and compliance.

Qualifications

• EMIS experience is essential.
• Experience in reception, administration, customer service or call handling.
• Strong communication, calm and courteous approach.
• Ability to manage confidential information and prioritize tasks.

Responsibilities

• Welcome patients, confirm details and register arrivals accurately.
• Use EMIS to update records and handle admin tasks.
• Respond to telephone and face-to-face enquiries professionally.
• Support appointment administration, referrals and patient flow.
• Keep clinicians informed about arrivals, waiting patients and actions required.
• Maintain confidentiality and accurate electronic records.
• Complete opening, closing and handover procedures.
• Escalate patient safety concerns promptly to the clinical team.

Skills

Communication skills

Data entry

Teamwork

Customer service

Tools

EMIS

Job description

Confident using EMIS and enjoy working in a busy, patient-facing environment? Put your administration skills to work supporting a primary care unit.

Leaders in Care is recruiting a Primary Care Administrator to provide reception and administrative support, helping patients access care and keeping the service running smoothly.

You’ll work alongside GPs, healthcare assistants and operational colleagues, welcoming patients, maintaining accurate records and supporting patient flow.

Why this role?

• £18 per hour umbrella
• Flexible bank work, with shifts offered according to service demand
• A patient-facing role within a primary care unit
• Work alongside experienced clinical and operational colleagues
• Dedicated support from Georgia at Leaders in Care throughout registration, compliance and placement

What you’ll do

• Welcome patients, confirm their details and register arrivals accurately
• Use EMIS to update patient records and process administrative tasks
• Handle telephone and face-to-face enquiries professionally
• Support appointment administration, referrals and patient flow
• Keep clinicians informed about arrivals, waiting patients and outstanding actions
• Maintain confidentiality and accurate electronic records
• Complete opening, closing and handover procedures
• Escalate patient safety concerns promptly to the clinical team

This is a non-clinical role: you’ll support patients with service information and practical assistance, referring clinical queries to an appropriate clinician.

What you’ll need

• Previous experience using EMIS is essential
• Experience in reception, administration, customer service or call handling
• Strong communication skills and a calm, courteous approach
• Accurate data-entry skills and confidence handling confidential information
• The ability to manage competing priorities and follow procedures
• Reliability, flexibility and confidence working within a team

Previous experience in a GP practice, primary care unit, urgent-care service or another healthcare setting would be advantageous.