Prestige Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Guildford; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading automotive recruitment consultancy is seeking an experienced Service Advisor for a franchised main dealer in Guildford. The role involves advising customers, booking vehicles, and ensuring high levels of customer service. Ideal candidates will have over 2 years of experience in a busy dealership.

Qualifications

• Proven experience as a Service Advisor (2 years +).
• Excellent interpersonal and organisational skills.
• Ability to build rapport with customers.

Responsibilities

• Advising on technical queries or issues.
• Dealing with customers professionally and courteously.
• Booking vehicles for service and informing customers on progress.

Skills

Interpersonal skills

Organisational skills

Communication skills

Job description

Service Advisor

£32-£35k basic with £37-40k OTE

Guildford

Permanent/Full Time

Working Hours: Monday to Friday (8am – 5:30pm) / 1 in 3 Saturdays (8am – 1pm)

Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!

Duties & Responsibilities:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
• Well presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.