Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Hertford; On-site; GBP 30,000 - 37,000; Full time

Job summary

A franchised dealer group in Hertford is looking for a skilled Prestige Service Advisor to join their team. The role involves managing customer interactions, advising on service inquiries, and ensuring customer satisfaction through technical support and effective communication. Ideal candidates will possess excellent interpersonal skills and a strong automotive background.

Qualifications

• Proven experience as a Service Advisor in a busy dealership.
• Technical background essential.
• Ability to build lasting customer relationships.

Responsibilities

• Advising on technical queries or issues.
• Booking vehicles for work and informing customers of progress.
• Cross-selling repairs and finalising invoices.

Skills

Technical skills

Interpersonal skills

Organisational skills

Communication skills

Job description

Prestige Service Advisor
£30k basic with £37k OTE
Hertford
Permanent/Full Time
Working Hours: Monday to Friday (8am – 6pm) / 1 in 4 Saturdays (8am – 1pm)

Our client, a franchised Motor Trade main dealer group in Hertford, is searching for a skilled Service Advisor to join their dynamic team. They need someone who is experienced and ready to hit the ground running. If you’re passionate about the automotive industry and have what it takes to thrive in a fast-paced environment, we want to hear from you today!

Duties & Responsibilities:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor.
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we'll pay you for the recommendation. It's a win-win situation for everyone involved. So spread the word and help us find the perfect candidate!

For further details on this role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Recruitment Consultancy.