Prestige Beauty Counter Manager | Lead, Grow & Coach

The Estée Lauder Companies; Manchester; On-site; GBP 26,000 - 36,000; Full time

Job summary

Clinique, part of Estée Lauder Companies, seeks a Counter Manager dedicated to delivering exceptional customer experiences and driving sales targets in a fast-paced retail environment. You will lead a high-performing team, coach colleagues, and execute strategic business plans to recruit and retain customers through impactful in-store events and personalized service.

You will be responsible for creating a engaging shopping journey, maintaining product knowledge, and fostering customer

Qualifications

• Retail sales experience.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.
• Store leadership and coaching experience.

Responsibilities

• Lead and coach a high performing store team.
• Develop and execute an agile business plan.
• Recruit and retain customers through events and CRM.
• Deliver exceptional customer service and achieve sales targets.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Leadership

Coaching

Business planning

Tools

Microsoft Excel

Email

Job description

Clinique, part of Estée Lauder Companies, seeks a Counter Manager dedicated to delivering exceptional customer experiences and driving sales targets in a fast-paced retail environment. You will lead a high-performing team, coach colleagues, and execute strategic business plans to recruit and retain customers through impactful in-store events and personalized service.

You will be responsible for creating a engaging shopping journey, maintaining product knowledge, and fostering customer