Prestige Beauty Counter Manager — Lead, Coach & Grow Sales

Estée Lauder Companies; Silverburn; On-site; GBP 28,000 - 42,000; Full time

Job summary

Estée Lauder Companies at Silverburn is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates, driving sales, service and operational excellence at the counter.

You will own the planning and execution of a compelling in-store strategy, cultivating customer relationships and overseeing events that attract and retain clients in a fast-paced prestige beauty environment.

Qualifications

• Retail sales experience.
• Strong team leadership and coaching.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of computerised systems including email and Excel.

Responsibilities

• Lead and coach a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events.
• Drive CRM and customer relationship management and lead the team to high performance.

Skills

Communication skills

Customer service

Leadership

Team development

Strategic planning

Financial planning

Organisational skills

Autonomy

Tools

Microsoft Excel

Email tools

Job description

Estée Lauder Companies at Silverburn is seeking a dynamic Counter Manager to lead and coach a team of Sales Associates, driving sales, service and operational excellence at the counter.

You will own the planning and execution of a compelling in-store strategy, cultivating customer relationships and overseeing events that attract and retain clients in a fast-paced prestige beauty environment.