Presales Consultant – Customer Experience & Support Solutions

TN United Kingdom; Milton Keynes; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company in business software is seeking a driven Presales Consultant in Milton Keynes. The role involves engaging with clients to demonstrate Zoho's solutions, requiring strong communication skills and technical knowledge. The position is hybrid, offering flexibility while ensuring team cohesion. Join a vibrant international environment and help shape customer experiences with innovative software solutions.

Benefits

25 days annual leave

Competitive salary based on experience

Opportunities to collaborate across departments

Inclusive and vibrant international environment

Qualifications

• 3-5 years experience in presales or similar customer-facing technical roles.
• Hands-on experience with customer support platforms.

Responsibilities

• Lead discovery sessions to understand customer needs.
• Deliver customized product demonstrations.
• Collaborate with sales to develop tailored proposals.

Skills

Presentation

Communication

Customer Success

Adaptability

Tools

Zoho Desk

Zendesk

Freshdesk

Intercom

Genesys

Job description

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Client:

Zoho Corporation Europe

Location:

Milton Keynes, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a016211bba67

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Job Description

Zoho UK is seeking a driven and customer-oriented Presales Consultant to contribute to the expansion of our customer experience and engagement product suite, including solutions like help desk systems, live chat, telephony, remote support, and customer feedback.

The successful candidate will work closely with prospective clients to understand their needs, demonstrate how Zoho’s solutions can meet these needs, and support them during the technical evaluation process. This role requires technical product knowledge, consultative engagement, and strong communication skills to help clients improve their customer service operations.

Note: This position is hybrid, requiring in-office presence on Tuesdays and Wednesdays, with remote work supported on other days for flexibility and team cohesion.

Key Responsibilities:

• Lead discovery sessions to understand customer operations and challenges.
• Deliver customized product demonstrations to showcase Zoho’s capabilities.
• Provide support during the evaluation phase via video calls, email, and chat.
• Collaborate with sales to develop tailored proposals.
• Assist with RFI/RFP responses and develop proof-of-concept environments.
• Represent Zoho at trade shows, industry events, and client meetings.
• Stay updated on product enhancements and industry trends.

Requirements:

• 3-5 years experience in presales, solutions consulting, or similar customer-facing technical roles, preferably in SaaS or customer experience.
• Hands-on experience with platforms like Zoho Desk, Zendesk, Freshdesk, Intercom, Genesys, etc.
• Understanding of multi-channel support environments.
• Excellent presentation and communication skills.
• Ability to manage multiple engagements proactively.
• Self-motivated, adaptable, with a capacity for independent learning.
• Team-oriented with a focus on customer success.
• Willingness to travel occasionally.

Benefits:

• Full-time, 40-hour workweek, 25 days annual leave, permanent contract.
• Competitive salary based on experience and qualifications.
• Opportunities to collaborate across departments and with global teams.
• Inclusive and vibrant international environment.

Applicants must hold a national or EU passport, have valid work authorization, and be within commuting distance. Background verification will be conducted in line with legal standards. Join Zoho Corporation Europe and help shape the future of business software!