Technical Support & pre-Sales Engineer UK

Nedap; Reading; On-site; GBP 35,000 - 55,000; Full time

Job summary

Nedap is seeking a Technical Support & pre-Sales Engineer to enhance customer experience through expert technical support and training. This role requires a blend of technical and commercial skills, focusing on the security industry. Join a dynamic team and contribute to innovative security solutions while enjoying a supportive work environment.

Benefits

Neutral company car for private use

Dynamic and goal-oriented team

Qualifications

• Minimum 5 years' experience in customer service/pre-sales/technical support.
• In-depth knowledge of IT infrastructure and security/access control.
• Good communicative properties to influence stakeholders.

Responsibilities

• Provide technical support and training to partners and customers.
• Participate in complex projects and deliver compelling product demonstrations.
• Identify and implement opportunities for improvement.

Skills

Problem solving

Communication

Customer service

Education

Education in IT or similar field

Tools

SaaS/Cloud

Networking

Databases

Job description

Technical Support & pre-Sales Engineer UK

As Technical Support & presales Engineer you enable our partners and customers to install, maintain and expand our security solutions by providing them with training, technical support and consultancy using your expert knowledge of our security solutions. This role combines both in depth technical skills with a flavor of sales by means of consultative selling.

In the security industry, we develop high-quality solutions that are offered both on-premises and as SaaS solutions. Our products focus on Identity and Access Management processes, with the goal of simplifying configuration and management for our customers. End users appreciate our solutions for creating a secure and trusted environment for their employees, while effectively preventing unauthorized access. Our solutions are used worldwide by more than 2,500 leading companies and help organizations optimally combine security and accessibility

Your responsibilities

• Provides technical support for the functioning of systems, networks and/or hardware (including remedying disruptions) to business partners and/or customers;
• Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to confidently deliver training sessions to engineers of varying levels of expertise;
• Develop and grow your own knowledge about our access control solutions by testing new functionalities, integrations and providing input for their documentation;
• Participate in and/or leads complex projects together with business partnersfrom the perspective of the own area of expertise;
• Identify and implement opportunities for improvement to further increase the scalability of the team and our solutions;
• Play an advisory role in providing technical support in our sales processes; including being part of a presentation/pitch team and delivering compelling product demonstrations;
• Advise and provide product or selling information to external stakeholders up to management level;
• Develop strong relationships with end-users and business partners to continuously improve collaboration;
• Assist and participate in events.

Your team

In the role of Technical Support & pre-Sales Engineer you will be part of the Channel Development team of Nedap Security. The team consists of both technical and commercial people who work from our office in Reading, our head office in the Netherlands and various other locations in Europe and are spread all over the world. As part of the team, we think it is important that you are an open-minded colleague with good communication skills. It goes without saying that you actively support good coordination with and among colleagues. Nedap is a flat organization and therefore offers a lot of freedom in your work and planning. This makes independence and personal responsibility very important.

Our offer

A dynamic and goal-oriented team. This role enables you to influence developments in the business field with your entrepreneurial ideas.

Be inspired by the pleasant working atmosphere of an international and leading company.

A neutral company car, also for private use, is also provided and the salary is appropriate to the job.

Required experience and skills

• Qualifications and experience: An education in IT or a similar field and a minimum 5 years’ experience in a customer service / pre-sales / technical support role, ideally in the security/access control industry;
• Technological expertise: In depth knowledge about IT infrastructure, networking, SaaS/Cloud, electrical engineering, databases, software, as well as hardware;
• Commercial expertise: General theoretical knowledge of and hands-on experience with sales, an active listener, recognizing optimization potential in our business partners and customers;
• Problem solving: Logical thinking and ability to work through complex issues step by step, in difficult situations you work confidently and goal-oriented;
• Communication: Good communicative properties, able to advise, convince and influence stakeholders from different organizational levels. Capable of clearly articulating complex technical concepts, to both technical and non-technical audiences.

Playing in picture-in-picture

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About Nedap in Security

In security, we enable a shift from traditional access control to a broader, people-centered approach. Our solutions support seamless movement across organizations, making access management truly about people flow.

Application procedure

Are you curious what a Technical Support & pre-Sales Engineer’s Day looks like? You are welcome to drop by for a cup of coffee (physical or virtual online) to familiarize yourself with the team or to ask questions. The team can be reached at: [phone]. Are you already sure in your case? Then please send your motivation and CV via the application button attn Paulette Kamperman. Only applications received via the application button will be included in the procedure.

• If you receive an offer for this role and you accept our offer, we also require a Certificate of Good Conduct;
• At Nedap, we rely on the diversity of people and organizations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative. This is the foundation on which our entire organization is built;
• We respect your privacy.
• 1 . Your application
• 2 . First interview
• 3 . Next interview
• 4 . Offer
• 5 . High five!

Step 1

Your application

You’ve applied? Awesome! We will reply to your application as fast as possible, but at least within 10 workdays via e-mail.

We respect your privacy, therefore you can only apply via our website. Applications via e-mail will not be accepted.