Technical Consultant

TN United Kingdom; Milton Keynes; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative technology firm is seeking a Technical Consultant to provide top-notch presales and technical support for cutting-edge IT management solutions. This role involves engaging with customers and partners, ensuring their satisfaction while driving upsell opportunities. With a focus on IT operations management and security, you will travel extensively across the UK and Ireland, showcasing your expertise in various monitoring and security tools. Join a supportive team that values continuous training and professional development, and be part of a company that is shaping the future of business software.

Benefits

Private Health Insurance

Continuous Training

Professional Development Opportunities

Coaching and Mentoring Schemes

Qualifications

• Strong IT skills with a solid understanding of IT operations management and security.
• Excellent communication skills to convey technical concepts effectively.

Responsibilities

• Conduct presales activities, including product demonstrations and POCs.
• Engage with customers to ensure satisfaction and identify upsell opportunities.

Skills

IT Operations Management

IT Security

Observability

Communication Skills

Consulting Experience

Self-Motivated

Education

Relevant IT Degree

Tools

ServiceNow

Ivanti

Splunk

Darktrace

LogRhythm

Halo

SolarWinds

Job description

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ManageEngine, a division of Zoho Corporation, provides enterprise IT management software for service management, operations management, Active Directory, and security needs. With innovative solutions and a customer-first approach, we empower businesses to streamline IT operations and achieve operational excellence.

If you’re passionate about technology, possess excellent communication skills, and thrive in a fast-paced, customer-focused environment, we want to hear from you!

Learn more about us: ManageEngine

Milton Keynes, United Kingdom - Remote with Periodic Travel

About the Role:

As a Technical Consultant, you will deliver end-to-end presales and technical support for ManageEngine’s solutions, engaging with customers and partners to provide cutting-edge IT management tools and services. You'll act as a trusted advisor to strategic accounts, ensuring customer satisfaction while driving upsell and cross-sell opportunities.

This role requires a willingness to travel extensively—more than 80% of the time—across the UK and Ireland to meet customers, partners, and prospects.

Requirements

• IT Expertise: Strong IT skills with a solid understanding of IT operations management, IT security, and observability.
  
• Communication: Excellent verbal and written English communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
  
• Consulting Experience: Previous experience in a technical consulting role, particularly in IT operations management and IT security.
  
• Monitoring & Security Tools: Hands-on experience with tools like ServiceNow, Ivanti, Splunk, Darktrace, LogRhythm, Halo, SolarWinds or similar platforms is essential.
  
• Presentation Skills: Strong presentation and demonstration skills, with the ability to engage and influence clients effectively.
  
• Travel: Flexibility to travel extensively within the UK and Ireland, often at short notice.
  
• Self-Motivated: Ability to work independently, manage time efficiently, and prioritize tasks effectively.
  
• UK passport or valid work authorization is required.
  

Key Responsibilities:

• Presales Engagement: Conduct end-to-end presales activities, including face-to-face and virtual meetings, product demonstrations, and POCs for ManageEngine solutions.
  
• Customer Success: Engage with existing customers to ensure satisfaction, provide technical guidance, and identify upsell/cross-sell opportunities.
  
• Technical Consultancy: Act as a technical SPOC for strategic accounts, delivering tailored solutions for IT service management (ITSM), security, IAM, PAM, and more.
  
• Build Relationships: Build strong relationships with key stakeholders, including customers, partners, and internal teams, ensuring trust and collaboration at every level.
  
• RFI/RFP Management: Respond to RFI/RFP requests with detailed technical insights and proposals.
  
• Training & Collaboration: Conduct training sessions for resellers/partners and collaborate with engineering teams to stay updated on product developments.
  
• Compliance Support: Assist customers with GDPR, ISO 27001, and other regulatory standards using ManageEngine tools.
  
• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  
• Private health insurance; highest-level coverage for BUPA.
  
• Continuous training and professional development opportunities.
  
• Supportive and inclusive team and colleagues.
  
• Clear development plan in the short, medium, and long run.
  
• Participation in coaching and mentoring schemes.
  
• Opportunity to work with a global team and contribute to the growth of a leading technology company.
  

Join Us

Be part of Zoho Corporation Europe and contribute to shaping the future of business software. Together, let’s revolutionize the way businesses operate.

The successful candidate will undergo background verification in compliance with national legislation and market standards.

Apply now and embark on an exciting career with ManageEngine!