Premium Vision Care Advisor | Patient Experience

Optical Express; Wollaton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

State-of-the-art working environments

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear and sunglasses

Friends and family discount scheme

Ongoing training and development

Pension scheme

Job summary

Optical Express is seeking a Patient Advisor for our Lincoln clinic. The role involves delivering an outstanding patient journey, supporting clinicians, and handling operational and commercial tasks within a luxury service context.

You will be the patient’s main contact from introduction to post-operative follow-up, combining exceptional care with high-end service standards. The position is full-time, with Saturday availability and a salary from £26,500.

Qualifications

• Previous experience of a patient facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Responsibilities

• Support Patients through the full vision-correction journey, building rapport and confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation and explain features/benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient-facing role

Communication

Attention to detail

Digital/diagnostic tech

Healthcare/retail experience

Commercial awareness

Job description

Optical Express is seeking a Patient Advisor for our Lincoln clinic. The role involves delivering an outstanding patient journey, supporting clinicians, and handling operational and commercial tasks within a luxury service context.

You will be the patient’s main contact from introduction to post-operative follow-up, combining exceptional care with high-end service standards. The position is full-time, with Saturday availability and a salary from £26,500.