Patient Advisor

OPTICAL EXPRESS; Leeds; Presencial; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear and sunglasses

Friends and family discount scheme

Pension scheme

Training and development

Descripción de la vacante

Optical Express are the market leader in Vision Correction Surgery, seeking Patient Advisors for our Leeds Kings Street Clinic. You will be the primary patient contact across all stages, delivering an outstanding patient journey and supporting clinicians.

The role combines high-end customer service with operational responsibilities, including scheduling, payments, and aftercare, with full training provided and a salary of £27,000 per year plus benefits.

Formación

• Previous experience in a patient-facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Responsabilidades

• Support Patients through all steps of the patient pathway, building rapport and confidence.
• Deliver warm, professional welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation and explain features/benefits of our technology.
• Support in delivery of consultations, in-clinic or virtual.
• Close consultation and schedule surgery and aftercare.
• Manage payments, finance and administrative bookings; meet commercial KPIs.

Conocimientos

Patient facing

Communication

Organisational skills

Digital technology

Healthcare experience

Descripción del empleo

Job Title - Patient Advisor

Location - Leeds Kings Street

Hours - Full time, 40 hours (Must be flexible over weekends)

Salary - £27,000 per annum, & benefits, full training will be given

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our Leeds Kings Street Clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Experience/requirements

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

Are you our ideal candidate?

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed