Premium Service Advisor: Customer Experience & Growth

Stoneacre; West Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Industry leading competitive salary

Flexible approach to working patterns

Bonus scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Discounts on retailers, restaurants, …

Job summary

Stoneacre Motor Group is seeking a Service Advisor to join our fast-growing team in West Yorkshire. You will manage customer communications, liaise with the workshop, and ensure a high level of after-sales care while delivering outstanding customer experience.

This role suits ambitious individuals who thrive under pressure, have at least 1 year in service advisory, and are keen to develop through training. We offer a competitive salary, a range of benefits, and progression opportunities.

Qualifications

• Exceptional customer service and aim to exceed customer expectations.
• Excellent communication skills by telephone, email and in person.
• Minimum of 1 year service advisor experience.
• Experience with RTC & Kerridge/ADP systems preferred; training available for right candidate.
• Attention to detail and strong time management.

Responsibilities

• Manage all customer communications and interactions for the dealership.
• Identify service needs and agree work with customers and timelines.
• Liaise with workshop to determine vehicle completion times and relay information.
• Conduct visual inspections for damage and update customers on progress.
• Process payments and issue invoices to customers.
• Support with handling complaints per company policy.
• Ensure handover and administration of customer vehicles are completed to a high standard.
• Communicate effectively to deliver premium customer advice and satisfaction.

Skills

Customer service

Communication skills

Service advisor experience

RTC Kerridge

ADP Systems

Job description

Stoneacre Motor Group is seeking a Service Advisor to join our fast-growing team in West Yorkshire. You will manage customer communications, liaise with the workshop, and ensure a high level of after-sales care while delivering outstanding customer experience.

This role suits ambitious individuals who thrive under pressure, have at least 1 year in service advisory, and are keen to develop through training. We offer a competitive salary, a range of benefits, and progression opportunities.