Premium Retail Assistant Store Manager: Customer Experience

Hotel Chocolat; Craigavon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

50% staff discount

70% discount on hotel stay

Career progression

Performance incentives

Job summary

Hotel Chocolat is seeking an Assistant Store Manager in the UK to lead the store in the Store Manager's absence, drive profitable sales and achieve KPIs while upholding Health & Safety and HR procedures. You will nurture a high-performance team, coach staff, and ensure a premium customer experience daily.

The role requires hospitality or premium retailer background, strong communication, and a commercial mindset.

Qualifications

• Experience in hospitality or premium retailer delivering excellent customer experience.
• Understanding of P&L responsibility and commercial awareness.
• Strong communication skills and ability to adapt style for different stakeholders.
• Proven leadership and teamwork with autonomy and collaborative mindset.

Responsibilities

• Hold overall accountability in Store Manager's absence and drive profitable sales and KPI achievement.
• Ensure Health and Safety and HR processes are followed; support Store Manager and team.
• Train, coach and develop team to deliver a premium in-store experience.

Skills

P&L ownership

Customer focus

Communication

Team leadership

Time management

Problem solving

Tools

Excel

Word

Outlook

Job description

Hotel Chocolat is seeking an Assistant Store Manager in the UK to lead the store in the Store Manager's absence, drive profitable sales and achieve KPIs while upholding Health & Safety and HR procedures. You will nurture a high-performance team, coach staff, and ensure a premium customer experience daily.

The role requires hospitality or premium retailer background, strong communication, and a commercial mindset.