Assistant Store Manager — Elevate Experience & Profits

Hotel Chocolat; Lamesley; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

50% staff discount

70% discount on hotel stay

Job summary

Hotel Chocolat is seeking an Assistant Store Manager to lead the store in the Store Manager’s absence, drive profitable sales and maintain a premium customer experience. You will train the team, manage Health & Safety, HR processes and ensure KPI targets are met while nurturing strong customer relationships.

You will thrive in a collaborative retail environment, bring hospitality or premium retail experience, and use your communication and leadership skills to foster team success and real career

Qualifications

• Experience in hospitality or premium retailer delivering an excellent customer experience.
• Understanding of P&L responsibilities.
• Strong communication and teamwork skills.

Responsibilities

• Manage store in absence of Store Manager and drive KPIs.
• Oversee Health & Safety and HR processes and procedures.
• Train, coach and develop the team to deliver premium service.
• Build and maintain excellent relationships with customers and stakeholders.

Skills

Customer experience

P&L awareness

Commercial awareness

Communication skills

Team leadership

Problem-solving

Time management

IT literacy

Tools

Excel

Word

Outlook

Job description

Hotel Chocolat is seeking an Assistant Store Manager to lead the store in the Store Manager’s absence, drive profitable sales and maintain a premium customer experience. You will train the team, manage Health & Safety, HR processes and ensure KPI targets are met while nurturing strong customer relationships.

You will thrive in a collaborative retail environment, bring hospitality or premium retail experience, and use your communication and leadership skills to foster team success and real career