Assistant Store Manager – Premium Retail, 50% Staff Discount

Hotel Chocolat; Bishop's Stortford; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Incentives based on performance.

50% unlimited staff discount to treat‑

70% discount off a stay in our Hotel

Career progression and personal growth

Job summary

Hotel Chocolat in Bishops Stortford is seeking an Assistant Store Manager to lead the team and deliver an exceptional in-store experience. You will cover Store Manager duties in their absence, drive KPIs and ensure health & safety and HR processes are followed.

You will train and coach the team to be best in class, while maintaining strong customer relationships and product knowledge. Experience in hospitality or premium retailers is preferred; strong communication, teamwork, and commercial

Qualifications

• Experience in hospitality or premium retail environment.
• Understanding of P&L responsibilities.
• Strong communication and customer service focus.
• Demonstrated ability to lead a team and drive KPIs.

Responsibilities

• Act as Store Manager in their absence and drive profitable sales.
• Ensure health and safety and HR processes are followed.
• Train, support and coach the store team to be best in class.
• Collaborate with Store Manager to achieve shared goals and vision.

Skills

Hospitality experience

Premium retailer experience

P&L responsibility

Commercial awareness

Strong communication

Teamwork

Decision-making

Time management

IT literacy

Microsoft Excel

Microsoft Word

Outlook

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Hotel Chocolat in Bishops Stortford is seeking an Assistant Store Manager to lead the team and deliver an exceptional in-store experience. You will cover Store Manager duties in their absence, drive KPIs and ensure health & safety and HR processes are followed.

You will train and coach the team to be best in class, while maintaining strong customer relationships and product knowledge. Experience in hospitality or premium retailers is preferred; strong communication, teamwork, and commercial