Premium Receptionist & Member Experience Lead

David Lloyd Leisure Ltd; Worcester; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free club membership

Food & drink discount

Discounts on activities

Career advancement

Wagestream pay on demand

Benefits suite

Job summary

David Lloyd Leisure Ltd in Worcester is seeking a friendly Receptionist to welcome members, manage queries and bookings, and maintain a pristine, brand-aligned reception area.

You will handle face-to-face and phone inquiries in a fast-paced environment, work as part of a collaborative team, and contribute to a premium guest experience through excellent service. A positive attitude and clear communication are essential.

Qualifications

• Has an overall passion for customer service.
• A team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome members and manage their queries and bookings.
• Handle face-to-face and telephone inquiries.
• Help maintain a clean, tidy reception area to brand standards.

Skills

Customer service

Team player

Communication

Fast-paced environment

Job description

David Lloyd Leisure Ltd in Worcester is seeking a friendly Receptionist to welcome members, manage queries and bookings, and maintain a pristine, brand-aligned reception area.

You will handle face-to-face and phone inquiries in a fast-paced environment, work as part of a collaborative team, and contribute to a premium guest experience through excellent service. A positive attitude and clear communication are essential.