Premium Made-to-Measure Tailoring Specialist

Hackett London; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

AWWG in the United Kingdom is seeking a Made to Measure Specialist to deliver an exceptional tailoring experience, combining product expertise, clienteling and high service standards. You will support clients through the made-to-measure journey from consultation to fitting and final delivery.

The role requires experience in tailoring or premium retail, strong communication and attention to detail, with a collaborative approach to work with store teams and tailoring partners to ensure accurate

Qualifications

• Previous experience in made-to-measure, tailoring, premium retail or luxury customer service.
• Strong understanding of garment fit, tailoring processes and client consultation.
• Proven ability to deliver outstanding service in a fast-paced retail environment.
• Confident communication skills and a polished, client-focused approach.
• Good organisation and accuracy when managing measurements and orders.

Responsibilities

• Provide personalised made-to-measure styling and fitting advice to clients.
• Guide customers through fabric, fit, finish and customisation options.
• Ensure accurate measurements, order capture and follow-up throughout the tailoring process.
• Build strong, long-term client relationships through proactive service and clienteling.
• Collaborate with store teams, tailoring partners and operations to ensure smooth order management and timely delivery.
• Maintain excellent product knowledge across tailoring and formalwear collections.
• Support visual standards, stock presentation and the overall premium customer experience.
• Handle client queries and resolve issues with professionalism and attention to detail.

Job description

AWWG in the United Kingdom is seeking a Made to Measure Specialist to deliver an exceptional tailoring experience, combining product expertise, clienteling and high service standards. You will support clients through the made-to-measure journey from consultation to fitting and final delivery.

The role requires experience in tailoring or premium retail, strong communication and attention to detail, with a collaborative approach to work with store teams and tailoring partners to ensure accurate