Made to Measure Specialist

Hackett London; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

AWWG in the United Kingdom is seeking a Made to Measure Specialist to deliver an exceptional tailoring experience, combining product expertise, clienteling and high service standards. You will support clients through the made-to-measure journey from consultation to fitting and final delivery.

The role requires experience in tailoring or premium retail, strong communication and attention to detail, with a collaborative approach to work with store teams and tailoring partners to ensure accurate

Qualifications

• Previous experience in made-to-measure, tailoring, premium retail or luxury customer service.
• Strong understanding of garment fit, tailoring processes and client consultation.
• Proven ability to deliver outstanding service in a fast-paced retail environment.
• Confident communication skills and a polished, client-focused approach.
• Good organisation and accuracy when managing measurements and orders.

Responsibilities

• Provide personalised made-to-measure styling and fitting advice to clients.
• Guide customers through fabric, fit, finish and customisation options.
• Ensure accurate measurements, order capture and follow-up throughout the tailoring process.
• Build strong, long-term client relationships through proactive service and clienteling.
• Collaborate with store teams, tailoring partners and operations to ensure smooth order management and timely delivery.
• Maintain excellent product knowledge across tailoring and formalwear collections.
• Support visual standards, stock presentation and the overall premium customer experience.
• Handle client queries and resolve issues with professionalism and attention to detail.

Job description

As a Made to Measure Specialist at AWWG, you will deliver an exceptional personal tailoring experience for our customers, combining product expertise, clienteling and high standards of service. You will support clients throughout the made-to-measure journey, from initial consultation to fitting and final delivery, ensuring every garment reflects the quality, craftsmanship and style expected from our brands.

Key responsibilities

• Provide personalised made-to-measure styling and fitting advice to clients.
• Guide customers through fabric, fit, finish and customisation options.
• Ensure accurate measurements, order capture and follow-up throughout the tailoring process.
• Build strong, long-term client relationships through proactive service and clienteling.
• Collaborate with store teams, tailoring partners and operations to ensure smooth order management and timely delivery.
• Maintain excellent product knowledge across tailoring and formalwear collections.
• Support visual standards, stock presentation and the overall premium customer experience.
• Handle client queries and resolve issues with professionalism and attention to detail.

Required qualifications and experience

• Previous experience in made-to-measure, tailoring, premium retail or luxury customer service.
• Strong understanding of garment fit, tailoring processes and client consultation.
• Proven ability to deliver outstanding service in a fast-paced retail environment.
• Confident communication skills and a polished, client-focused approach.
• Good organisation and accuracy when managing measurements and orders.

Desired skills and competencies

• Passion for fashion, craftsmanship and premium menswear.
• Strong interpersonal skills and the ability to build trust with clients.
• Commercial awareness and a proactive approach to sales.
• Team-oriented mindset with a collaborative attitude.
• Adaptability, attention to detail and a commitment to excellence.

Benefits and perks

At AWWG, you will join a global fashion group with iconic brands, a strong sense of purpose and a culture that values growth and inclusion. We offer the opportunity to develop your career within an international environment, working alongside passionate teams committed to quality, sustainability and innovation.

Company culture and values

We are guided by passion, collaboration, ownership, innovation, inclusivity and adaptability. At AWWG, we foster a workplace where talent is recognised, diversity is valued and professional development is encouraged.