Premium London Office – Operations Manager (Refurbishment)

JLL; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JLL is seeking an Operations Manager to lead on-site facilities management at a prestigious Grade A office in central London during a major refurbishment. You will act as the ambassador for the client and the building owner, coordinating hard and soft services and ensuring service excellence throughout transition.

Reporting to the General Manager, you will work with Property Managers, Project Delivery Teams, and refurbishment contractors to maintain occupier experience, manage occupier

Qualifications

• Proven facilities management experience in multi-let properties.
• Proven track record of managing operations during major refurbishment or construction projects.
• Experience working with senior stakeholders and prestigious clients in demanding environments.
• Good M&E awareness with understanding of building systems and their operation.
• Strong contractor management skills with ability to manage multiple suppliers.
• Commitment to delivering exceptional customer service.
• Ability to build effective relationships with clients, occupiers, contractors and internal teams.
• Experience managing service charge budgets, setting budgets, and reconciling accounts.
• Strong organisational skills with ability to prioritise competing demands.
• Proven ability to work independently with minimal day-to-day supervision.
• Self-motivated with initiative and problem-solving mindset.
• Strong verbal, numerical, and report writing capabilities.
• Excellent IT skills and working knowledge of Microsoft Office.

Responsibilities

• Lead on-site facilities management across the building, ensuring premium service during refurbishment.
• Coordinate hard and soft services with client expectations and project teams.
• Act as primary on-site point of contact for property operations and occupier needs.
• Oversee health, safety and risk management, ensuring compliance and reporting.
• Manage budgets, service charges, and procurement in line with governance.

Skills

Facilities management

Stakeholder management

Refurbishment projects

M&E awareness

Contractor management

Customer service

Budgeting

Health & safety

Communication skills

MS Office

Tools

Microsoft Office

Job description

JLL is seeking an Operations Manager to lead on-site facilities management at a prestigious Grade A office in central London during a major refurbishment. You will act as the ambassador for the client and the building owner, coordinating hard and soft services and ensuring service excellence throughout transition.

Reporting to the General Manager, you will work with Property Managers, Project Delivery Teams, and refurbishment contractors to maintain occupier experience, manage occupier