Operations Manager

NAA-Jones Lang LaSalle Resources; Greater London; On-site; GBP 55,000 - 80,000; Full time

Job summary

JLL in London seeks an Operations Manager to lead on-site building management at the 51,747 square foot Grade A St James office, owned by a global REIT, during a refurbishment.

You will partner with client representatives, project teams and the JLL Asset Management group to maintain service standards and drive a best-in-class occupier experience.

This role requires strategic leadership, autonomy and strong stakeholder engagement across hard and soft services.

Qualifications

• Experience in building operations management and FM delivery.
• Ability to lead on-site teams and coordinate with stakeholders.
• Experience with refurbishment projects is a plus.

Responsibilities

• Lead day-to-day on-site facilities management for hard and soft services.
• Act as primary on-site contact for client operations.
• Coordinate with project teams and refurbishment contractors.
• Engage occupiers and communicate refurbishment progress.

Skills

Facilities management

Client engagement

Team leadership

Operations planning

Job description

Financial Management

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operations Manager

This is a unique and high-profile opportunity to lead operations at a prestigious 51,747 square foot Grade A office building St James in the heart of London, spanning nine floors plus basement level. This prime property is owner-occupied by a key global REIT and is currently undergoing a significant refurbishment program.

What this job involves:

The Operations Manager will hold dual responsibilities: delivering comprehensive building management across the entire property while simultaneously supporting the client with the management of their own office space within the building. This unique position requires a strategic operator who can maintain exceptional service standards during a transformational refurbishment period, positioning the property as best-in-class upon completion.

As JLL's and the building owner's ambassador, you will be at the forefront of a critical client instruction, driving service excellence during this pivotal transition phase. You will work closely with senior client representatives, project teams, and the broader JLL Property & Asset Management Teamto elevate the occupier experience and service proposition in alignment with the refurbishment works being delivered.

Team Structure

As the Operations Manager, you hold responsibility for the site and the day-to-day management. You will report to the General Manager who will not be present on-site day-to-day and is there to maintain wider oversight. As the primary on-site representative, you will be the key operational lead for all facilities matters, working alongside client-focused teams including Property Managers, Client Accountants, Project Delivery Teams, and refurbishment contractors. This role requires a high degree of autonomy and independent decision-making.

What your day-to-day will look like:

Client Engagement

• Understand and align all operational activities with the client's strategic objectives, ensuring seamless service delivery during the refurbishment period and beyond.

• Take ownership of day-to-day operational management of services, working independently with strategic direction from the General Manager

• Act as primary on-site point of contact for property operations.

• Lead the day-to-day operational management of both hard and soft services for the client in relation to their occupied office space within the building.

• Work closely with senior client representatives to deliver a high-touch, bespoke service experience.

Occupier Engagement

• Regularly liaise with building occupiers to monitor their requirements and expectations, ensuring optimal service delivery

• Keep occupiers informed of refurbishment progress, planned works, and service impacts