Premium IT Service Desk Analyst

Tata Consultancy Services; Belfast City District; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts

Job summary

Tata Consultancy Services UK&I is seeking a role in Premium Client Service Centre to address technical issues over the phone and remote console. You will support end users with software, access, and hardware setup, including new hires, to ensure smooth operations.

Essential tasks include efficient call handling, troubleshooting, and coordinating with support teams to resolve recurring faults. The role offers a comprehensive benefits package and opportunities for training and growth.

Qualifications

• Experience supporting end users via phone and remote sessions.
• Strong troubleshooting and issue resolution skills.
• Familiarity with Microsoft 365 and enterprise email (Outlook/Exchange).

Responsibilities

• Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
• Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution.
• Support customers with non-fault-related requests such as software installations, data and application access, including setting up new hires for technology requirements.
• Regularly identify repetitive faults through communication with other support groups and service desk leadership team.

Skills

MS Office 365

Windows 11

MS Outlook/Exchange

VDI

Helpdesk

SCCM

Job description

Tata Consultancy Services UK&I is seeking a role in Premium Client Service Centre to address technical issues over the phone and remote console. You will support end users with software, access, and hardware setup, including new hires, to ensure smooth operations.

Essential tasks include efficient call handling, troubleshooting, and coordinating with support teams to resolve recurring faults. The role offers a comprehensive benefits package and opportunities for training and growth.