Support Specialist

Tata Consultancy Services; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services UK&I is seeking a Support Specialist to provide on-site technical support for Apple devices and workplace technologies in a fast-paced enterprise setting.

You will troubleshoot hardware and software, manage incidents via ITSM processes, and deliver professional customer-focused support across macOS and iOS environments. Strong communication and independent working style are essential.

Qualifications

• Strong troubleshooting and problem resolution without scripts.
• Excellent English oral and written communication.
• Ability to manage multiple priorities independently.
• Experience supporting Apple devices and macOS/iOS.
• Knowledge of ITSM processes and ServiceNow.

Responsibilities

• Provide on-site technical support to client employees and contractors.
• Deliver a high level of customer service and professionalism in line with client policies.
• Diagnose and troubleshoot technical issues according to client expectations.
• Document issues, steps taken and resolutions in the ticketing system.
• Take ownership of requests from initial contact to resolution.
• Escalate unresolved or complex issues to appropriate teams.
• Work independently with minimal supervision while handling multiple priorities.
• Maintain accurate technical documentation and knowledge records.

Skills

Troubleshooting

English communication

Time management

Customer service

Apple devices support

macOS & iOS

ITSM tools ServiceNow

Tools

ServiceNow

Job description

Role: Support Specialist

Job Type: Fixed Term

Working Hours: 40 hours per week (Full-time)

Are you looking to provide exceptional end‑user support within a fast‑paced enterprise environment?

We have an exciting opportunity for you - Support Specialist!

Careers at TCS: It Means More

TCS is a purpose‑led transformation company, built on belief. We go beyond helping businesses transform through technology—we enable them to make a meaningful difference to the people and communities they serve. Our clients include leading organisations across the UK and globally.

At TCS, it means more—more opportunity to make an impact that matters through challenging projects that demand innovation, collaboration, and thought leadership.

• Be the face of IT support, delivering exceptional customer experiences to end users.
• Work with modern Apple technologies in a dynamic enterprise environment.
• Build valuable technical and customer service expertise while supporting critical business operations.

The Role

As a Support Specialist, you will provide onsite technical support to employees and contractors, ensuring a high‑quality end‑user experience across Apple devices and workplace technologies. You will be responsible for troubleshooting hardware and software issues, managing incidents through the IT service management process, and delivering professional, customer–focused support. This role requires strong technical knowledge of macOS and iOS environments, excellent communication skills, and the ability to work independently while collaborating with wider support teams.

Key Responsibilities

• Provide technical support to client employees and contractors in person.
• Deliver a high level of customer service and professionalism in accordance with client policies, practices, and expectations.
• Diagnose and troubleshoot technical issues according to client expectations.
• Document issues, troubleshooting steps, and resolutions within the ticketing system.
• Take ownership of support requests from initial contact through to successful resolution.
• Escalate unresolved or complex issues to the appropriate support teams.
• Work independently with minimal supervision while managing multiple priorities.
• Maintain accurate technical documentation and knowledge records.

Your Profile

• Strong troubleshooting and problem‑resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation.
• Excellent English-language oral and written communication skills.
• Excellent time management and multi-tasking skills.
• Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment.
• Ability to maintain composure and a customer‑service focus in stressful situations.
• Motivation and ability to work as part of a distributed team.
• Conceptual understanding of IP networking and basic network troubleshooting skills.
• Experience providing hardware and software technical support for Apple devices.
• Experience troubleshooting macOS and iOS operating systems, tools, and applications.
• Experience using IT Service Management (ITSM) tools such as ServiceNow.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: "Adjustment Request" or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.