Information Technology Service Desk

Tata Consultancy Services; Belfast City District; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Discounts

Job summary

Tata Consultancy Services UK&I is seeking a role in Premium Client Service Centre to address technical issues over the phone and remote console. You will support end users with software, access, and hardware setup, including new hires, to ensure smooth operations.

Essential tasks include efficient call handling, troubleshooting, and coordinating with support teams to resolve recurring faults. The role offers a comprehensive benefits package and opportunities for training and growth.

Qualifications

• Experience supporting end users via phone and remote sessions.
• Strong troubleshooting and issue resolution skills.
• Familiarity with Microsoft 365 and enterprise email (Outlook/Exchange).

Responsibilities

• Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
• Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution.
• Support customers with non-fault-related requests such as software installations, data and application access, including setting up new hires for technology requirements.
• Regularly identify repetitive faults through communication with other support groups and service desk leadership team.

Skills

MS Office 365

Windows 11

MS Outlook/Exchange

VDI

Helpdesk

SCCM

Job description

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.

Your responsibilities:

• Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, addressing technical issues over the phone and by remote console.
• Directly assist clients with any end-user issue for general faults by use of troubleshooting methods, through to resolution
• Support customers with non-fault-related requests e.g. software installations, data and application access, including setting up new hires for technology requirements
• Regularly identify repetitive faults through communication with other support groups and service desk leadership team

Your Profile

Essential skills/knowledge/experience:

• MS Office 365
• Windows 11 Desktop OS
• MS Outlook / Exchange
• VDI
• Helpdesk
• SCCM

Rewards & Benefits (Default)

• TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
• We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role.