Premium Front Desk & Guest Experience Host

Colliers International EMEA; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Flexible working

Job summary

Colliers invites applications for a Customer Experience Team Member at 55 Ludgate Hill, a landmark building in central London. You will be the face of the building, delivering a five-star hospitality experience for occupiers, guests, agents, and visitors, and supporting events and engagement initiatives.

Working closely with the Property Management team, you’ll foster a welcoming community, coordinate visitor management, and assist with marketing and social value programmes, while maintaining

Qualifications

• Experience in hospitality or premium front-of-house environments.
• Outstanding communication and interpersonal skills.
• Positive, proactive, solutions-focused attitude.
• Strong organisational skills and attention to detail.
• Good IT skills including Microsoft Outlook, Word, Excel and PowerPoint.

Responsibilities

• Deliver a warm, professional welcome and memorable customer experience at every interaction.
• Act as an ambassador for 55 Ludgate Hill and the Colliers Beyond brand.
• Build strong relationships with occupiers, visitors, agents, and stakeholders.
• Coordinate visitor arrivals and manage the property's visitor management systems.
• Support occupier engagement initiatives, community events, and social value programmes.
• Assist with marketing campaigns, social media content, and digital screen communications.
• Conduct property tours and viewings for prospective occupiers, showcasing the building and its amenities.
• Arrange occupier services including restaurant bookings, transport, local recommendations, and event support.
• Respond to enquiries via phone, email, and in person, ensuring prompt and effective resolution.
• Ensure all reception and customer-facing areas remain immaculate at all times.
• Monitor and report building issues, liaising with Facilities Management and service partners.

Skills

Hospitality

Customer service

Communication

Organisational skills

MS Office

Tools

Outlook

Word

Excel

PowerPoint

Job description

Colliers invites applications for a Customer Experience Team Member at 55 Ludgate Hill, a landmark building in central London. You will be the face of the building, delivering a five-star hospitality experience for occupiers, guests, agents, and visitors, and supporting events and engagement initiatives.

Working closely with the Property Management team, you’ll foster a welcoming community, coordinate visitor management, and assist with marketing and social value programmes, while maintaining