Premium Football Retail Supervisor

Liverpool ONE; Liverpool; Hybride; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

28 days’ annual leave pro rata

Staff discount 30% at Pro:Direct Sport

40% at Do Clothing

Gym discounts

Employee Assistance Programme

Refer a Friend bonus

Enhanced Sick Pay

Résumé du poste

Pro:Direct's Liverpool ONE flagship store is seeking a Retail Supervisor who blends frontline leadership with a passion for football culture. You will guide Sales Assistants, deliver exceptional service, and uphold premium presentation.

Working with Assistant Manager and Store Manager, you will drive sales, manage store standards, and help bring football lifestyle to life for customers. Experience in sport fashion retail and a proactive, hands-on approach are essential for success in this

Qualifications

• Experience in a customer-facing retail role, ideally in sport, fashion or lifestyle retail.
• Confidence acting as a senior presence on the shop floor, with the ability to lead by example and support others informally.
• Strong customer service and ability to build rapport with a wide range of customers.

Responsabilités

• Lead by example on the shop floor, delivering excellent customer service and confident product advice.
• Support the Assistant Manager and Store Manager with the day-to-day running of the store.
• Act as a role model for Sales Assistants by demonstrating high standards in service, selling and store presentation.
• Drive sales through active customer engagement, strong product knowledge and a premium service approach.
• Use KPIs and trading patterns to help prioritise activity and maximise store performance.
• Maintain high standards across visual merchandising, stock availability and overall shop-floor presentation.
• Help create a store environment that feels exciting, premium and relevant to football players and fans.
• Support new team members through day-to-day guidance and by sharing best practice on the shop floor.
• Handle customer queries and complaints professionally, helping turn challenges into positive outcomes.
• Follow all operational procedures, including cash handling, loss prevention, health & safety and compliance.

Connaissances

Customer service

Sales

Product knowledge

Visual merchandising

Organisation

Description du poste

Pro:Direct's Liverpool ONE flagship store is seeking a Retail Supervisor who blends frontline leadership with a passion for football culture. You will guide Sales Assistants, deliver exceptional service, and uphold premium presentation.

Working with Assistant Manager and Store Manager, you will drive sales, manage store standards, and help bring football lifestyle to life for customers. Experience in sport fashion retail and a proactive, hands-on approach are essential for success in this