Premium Eyewear Concierge & Fitting Specialist

Vision Express (UK) Limited; Ashby-de-la-Zouch; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Frames allowance

Holiday entitlement 33 days

Family & friends discounts

Free eye tests

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express in the UK is hiring a Retail Optical Assistant where customer service meets premium eyewear and med-tech innovation. You’ll help customers choose products, adjust frames, assist fittings, and carry out minor repairs while supporting pre-screening eye tests with the latest optical technology.

Join a growing optical retailer backed by EssilorLuxottica and enjoy benefits like frames allowance, generous holiday, discounts, free eye tests, wellbeing support, and opportunities to

Qualifications

• Confident engaging with customers and explaining product options.
• Willingness to learn frame adjustments and minor repairs.
• Comfort with using digital tools to support sales and eye-care services.

Responsibilities

• Deliver personalized customer service and product advice.
• Assist with frame adjustments, fittings, and minor repairs.
• Support pre-screening eye tests using optical technology.
• Maintain store operations with admin and support tasks.

Skills

Customer service

Product advice

Frame adjustments

Fittings

Minor repairs

Pre-screening tests

Admin tasks

Job description

Vision Express in the UK is hiring a Retail Optical Assistant where customer service meets premium eyewear and med-tech innovation. You’ll help customers choose products, adjust frames, assist fittings, and carry out minor repairs while supporting pre-screening eye tests with the latest optical technology.

Join a growing optical retailer backed by EssilorLuxottica and enjoy benefits like frames allowance, generous holiday, discounts, free eye tests, wellbeing support, and opportunities to