Experienced Dental Practice Manager - Cricklewood

Zental; Chipping Barnet; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

DBS covered

Employee Referral Scheme

Modern, high-spec practices and system

Zental Learning Portal

Job summary

Zental, a boutique, private dental group, seeks an Experienced Dental Practice Manager for our NW2 site. This full-time, on-site role oversees a calm, high-performing practice, balancing patient experience, team wellbeing and commercial outcomes. You will lead the multidisciplinary team, manage diary flow, and ensure regulatory readiness.

We value leadership maturity, emotional intelligence and integrity. The role offers progression, DBS covered, and opportunities to grow within a premium

Qualifications

• Experienced Dental Practice Manager with 3+ years in single or multi-site roles.
• Strong KPI, performance management and commercial target knowledge.
• Solid understanding of practice-level financials including revenue drivers, cost control and budgeting.
• Confident leadership style with ability to motivate and develop others.
• Experience handling people matters including performance improvement and absence management.

Responsibilities

• Thrive in a role that supports a calm, high-performing practice balancing patient experience, team wellbeing and commercial outcomes.
• Lead day-to-day practice performance across people, patients and performance.
• Develop and lead the multidisciplinary team with clear expectations and ownership.
• Track core KPIs including utilisation, conversion, revenue and patient experience.
• Partner with Treatment Coordinators and clinicians to optimise the patient journey.
• Oversee diary management to balance productivity with a calm, high-quality experience.
• Maintain regulatory compliance and ongoing CQC readiness.
• Manage costs, stock and budgets in line with targets.
• Own operational processes, spot risks early and drive improvements.
• Resolve patient feedback and complaints with care and pace.
• Support local growth through marketing activity and community engagement.

Skills

KPI management

Performance management

Leadership

People management

Budget oversight

Patient-centric approach

Organised and structured

Problem solving

Education

CMI/ILM or related management qualification

Job description

Join the Future of Private Dentistry at Zental

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey. Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians.

Guided by CALM: Community, Authenticity, Leadership, Mindfulness; Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

We are looking for an Experienced Dental Practice Manager for our North west London site, NW2. The role is a full time on-site role 5 days per week including alternative Saturday work.

What Your Day Will Look Like

You Will

• Thrive in a role built to support a calm, high performing practice, balancing patient experience, team wellbeing and commercial outcomes.
• Lead day to day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

How You Can Thrive at Zental

We are looking for more than operational capability. We value leadership maturity, emotional intelligence, and integrity.

Essential

• Experienced Dental Practice Manager with more than 3 years experience as single or multi site Manager
• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through
• Patient centred mindset with confidence managing concerns and complaints effectivelyC
• CMI, ILM or equivalent Management qualification or relevant leadership development
• Previous experience in a private dental or private healthcare setting
• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining the Zental Community

• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Zental Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset

The Culture at Zental

At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.

We live by CALM, the values that define how we work and care for people:

Community

We support one another and build uplifting, collaborative teams.

Authenticity

We act with honesty, integrity, and compassion.

Leadership

We take responsibility and maintain exceptionally high standards.

Mindfulness

We stay calm, thoughtful, and solutions focused, even under pressure.