Experienced Dental Practice Manager - Cricklewood

Zental; Greater London; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

DBS covered

Employee referral scheme

Modern, high-spec practices

Job summary

Zental is a boutique, fully private dental group seeking an Experienced Dental Practice Manager for our NW London site. This on-site role leads a high-performing team, balances patient care, team wellbeing and commercial outcomes, and ensures regulatory readiness.

We value leadership, emotional intelligence, and integrity in a premium, digital private environment. Join us to grow with a supportive, compassionate culture and responsible growth plans.

Qualifications

• 3+ years as a Dental Practice Manager (single or multi-site).
• Strong understanding of KPIs, performance management, and commercial targets.
• Experience with practice-level financials including revenue drivers, cost control, and budgeting.
• Confident, credible leadership with ability to motivate and develop others.
• Experience handling people matters including performance improvement, absence management, and team development.
• Organised, structured, and solutions focused with consistent follow through.
• Patient-centred mindset with confidence managing concerns and complaints.
• CMI, ILM or equivalent Management qualification or relevant leadership development.
• Previous experience in a private dental or private healthcare setting.
• Experience improving treatment conversion and patient journey performance through process and coaching.

Responsibilities

• Support a calm, high performing private dental practice.
• Lead day-to-day practice performance across people, patients & performance.
• Lead and develop the multidisciplinary team, setting clear expectations and ownership.
• Track and manage core KPIs including utilisation, conversion, revenue and patient experience.
• Partner with Treatment Coordinators and clinicians to optimise the patient journey.
• Oversee diary management to balance productivity with a calm, high quality experience.
• Maintain regulatory compliance and ongoing CQC readiness.
• Manage costs, stock and budgets in line with business targets.
• Own operational processes, spotting risks early and driving improvements.
• Resolve patient feedback and complaints with care, professionalism and pace.
• Support local growth through marketing activity and community engagement.

Skills

Practice management

KPIs & performance management

Financials & budgeting

Leadership

People management

Diary management

Education

ILM/CMI or equivalent management qualification

Experience in private dental/healthcare setting

Job description

Join the Future of Private Dentistry at Zental

Zental is a boutique, fully private dental group with an Outstanding CQC rating and an exceptional 87% score in the latest Great Place to Work survey.Our practices are designed as calm, contemporary sanctuaries, beautiful, spa‑like environments that allow you to focus on what matters most: delivering exceptional patient care.

Our teams are hand‑selected for their warmth, skill, and genuine compassion. At Zental, you will feel supported, inspired, and proud of the work you do. This is a rare opportunity to join a state‑of‑the‑art private dental environment and work alongside some of the UK’s most experienced clinicians.

Guided by CALM: Community, Authenticity, Leadership, Mindfulness; Zental offers a premium culture where kindness, excellence, and integrity shape every patient experience.

We are looking for an Experienced Dental Practice Manager for our North west London site, NW2. The role is a full time on-site role 5 days per week including alternative Saturday work

What Your Day Will Look Like

You will:

• Thrive in a role built to support a calm, high performing practice, balancing patient experience, team wellbeing and commercial outcomes.


• Lead day to day practice performance across people, patients & performance


• Lead and develop the multidisciplinary team, setting clear expectations and ownership


• Track and manage core KPIs including utilisation, conversion, revenue and patient experience


• Partner with Treatment Coordinators and clinicians to optimise the patient journey


• Oversee diary management to balance productivity with a calm, high quality experience


• Maintain regulatory compliance and ongoing CQC readiness


• Manage costs, stock and budgets in line with business targets


• Own operational processes, spotting risks early and driving improvements


• Resolve patient feedback and complaints with care, professionalism and pace


• Support local growth through marketing activity and community engagement

How You Can Thrive at Zental

We are looking for more than operational capability. We value leadership maturity, emotional intelligence, and integrity.

Essential

• Experienced Dental Practice Manager with more than 3 years experience as single or multi site Manager


• Strong understanding of KPIs, performance management, and commercial targets


• Strong understanding of practice level financials including revenue drivers, cost control, and budget oversight


• Confident, credible leadership style with the ability to motivate, challenge and develop others


• Experience handling people matters including performance improvement, absence management, and team development


• Organised, structured, and solutions focused, with consistent follow through


• Patient centred mindset with confidence managing concerns and complaints effectivelyC


• CMI, ILM or equivalent Management qualification or relevant leadership development


• Previous experience in a private dental or private healthcare setting


• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining the Zental Community

• The opportunity to lead within a premium, fully digital private dental environment


• Progression pathways and ongoing development opportunities based on performance


• Professional development support and access to Zental Learning Portal


• DBS covered


• Employee Referral Scheme with competitive referral rewards


• Modern, high spec practices and systems


• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication


• Competitive salary based on experience and skillset

The Culture at Zental

At Zental, our mission goes beyond dentistry, we help people live healthier, happier, and longer lives.
We live by CALM , the values that define how we work and care for people:

Community : We support one another and build uplifting, collaborative teams.
Authenticity : We act with honesty, integrity, and compassion.
Leadership : We take responsibility and maintain exceptionally high standards.
Mindfulness : We stay calm, thoughtful, and solutions focused, even under pressure.

Are You Ready to Make a Change?

If you are ready to lead a high performing practice and play a key role in a growing, premium dental group, we would love to hear from you.