Premium Chocolate Store Leader | P&L & People Champion

Hotel Chocolat; Inverness; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Staff discount 50%

Hotel stay discount 70%

Career progression

Job summary

Hotel Chocolat is seeking a Store Manager to lead a high-performing team and deliver a premium customer experience in a flagship store. You will be accountable for driving profitable sales, achieving KPIs, and managing all day-to-day operations with a focus on Health & Safety and HR processes.

Ideal candidates bring hospitality or premium retail experience, strong leadership, and a pro-active, customer-obsessed attitude.

Qualifications

• Experience in hospitality, café, or premium high street retail delivering an excellent customer experience.
• Demonstrable experience of full P&L responsibility.
• Commercial awareness to make sound decisions benefiting the store’s business.
• Strong communication skills with ability to flex communication style.
• Teamwork: able to work autonomously and with the team.
• Effective decision-making and problem-solving skills.
• Reliable with timekeeping and organisational skills.
• Goal-oriented with a continuous improvement mindset.
• IT literate with Excel, Word and Outlook.

Responsibilities

• Lead store operations and drive profitable sales while meeting KPIs and responsibilities.
• Coach and develop the team to deliver the premium customer experience daily.
• Collaborate with District Manager and store network to ensure consistency and improvements.
• Ensure Health and Safety and HR processes are followed across the store.
• Build strong relationships with customers and stakeholders to strengthen brand presence.

Skills

Hospitality experience

P&L responsibility

Commercial awareness

Communication skills

Teamwork

Decision making

Time management

Goal oriented

IT literacy

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Hotel Chocolat is seeking a Store Manager to lead a high-performing team and deliver a premium customer experience in a flagship store. You will be accountable for driving profitable sales, achieving KPIs, and managing all day-to-day operations with a focus on Health & Safety and HR processes.

Ideal candidates bring hospitality or premium retail experience, strong leadership, and a pro-active, customer-obsessed attitude.