Premium Café General Manager — Lead Service & Growth

Restaurant Associates; City of Westminster; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension

Career Pathways

Healthcare

Travel discounts

Cinema discounts

Cash rewards

Wellness

Job summary

Restaurant Associates in the UK premium caf sector seeks an experienced General Manager to lead a team of around 20, delivering exceptional service and operational excellence. You will own day-to-day operations, drive financial performance, and inspire a hands-on, guest-centric culture on the floor.

The role blends people leadership with commercial accountability, requiring a proactive approach to staff development, service standards, stock control, and client relationships.

Qualifications

• Minimum 2 years' experience as General Manager in a premium caf/restaurant.
• Proven leadership and team development skills.
• Strong commercial awareness including budgeting and forecasting.

Responsibilities

• Lead a team of ~20 across front-of-house and culinary operations.
• Maintain the highest standards of service and guest experience.
• Oversee budgets, labour costs and procurement.
• Develop client relationships and stakeholder engagement.

Skills

Team Leadership

Staff Development

Operational Management

Customer Experience

Budgeting & Forecasting

Job description

Restaurant Associates in the UK premium caf sector seeks an experienced General Manager to lead a team of around 20, delivering exceptional service and operational excellence. You will own day-to-day operations, drive financial performance, and inspire a hands-on, guest-centric culture on the floor.

The role blends people leadership with commercial accountability, requiring a proactive approach to staff development, service standards, stock control, and client relationships.