Premises & Lettings Coordinator (Evenings/Weekends)

Wembley Multi Academy Trust; Wembley; On-site; GBP 22,000 - 24,000; Full time

Job summary

Wembley Multi Academy Trust is seeking a Lettings and Premises Officer to oversee bookings, site security, and facility readiness across WMAT premises. The role requires evening, weekend and school-holiday availability to meet lettings needs.

You will work closely with the Premises Manager, carry out routine inspections, minor maintenance, and ensure compliance with health and safety policies. A customer-facing orientation and strong organisation are essential.

Qualifications

• Good standard of literacy and numeracy.
• Experience in premises, caretaking, facilities, lettings, security or similar environment.
• Experience in a customer-facing role.
• Experience of routine premises inspections and minor maintenance tasks.
• Experience of working independently and dealing with operational issues.
• Basic IT skills and experience using email and electronic record-keeping systems.
• Experience of online booking or scheduling systems is desirable.
• Experience within a school or education environment is desirable.
• Experience of school lettings or venue hire is desirable.
• Knowledge or experience of alarm, access-control and security systems is desirable.
• First-aid qualification is desirable, or willingness to undertake training.

Responsibilities

• Act as a key contact for prospective and existing hirers, providing a professional, responsive service.
• Respond to routine enquiries regarding facilities, availability, access arrangements and lettings.
• Maintain accurate booking information within SchoolHire and other WMAT systems.
• Review booking requests for completeness and ensure required information is provided.
• Coordinate practical arrangements for confirmed bookings: access times, rooms and facilities.
• Ensure only confirmed bookings have access to WMAT premises and record changes.
• Support hirers with site information, induction and safety requirements.
• Maintain professional relationships with hirers and ensure policy compliance.
• Deal with routine complaints and operational issues and escalate when needed.
• Prepare and check facilities before each letting to ensure safety and readiness.
• Meet and greet hirers and provide access to booked areas only.
• Monitor use of premises to stay within booking terms.
• Take action to prevent unauthorised access and address issues.
• Ensure sessions finish on time and rooms are vacated.
• Inspect facilities after lettings and record damage or issues.

Skills

Literacy & numeracy

Premises & lettings experience

Customer-facing experience

Premises inspections

Independent working

IT & record-keeping

Booking systems

Education environment experience

School lettings / venue hire

Access control & security

First-aid training desirable

Job description

Wembley Multi Academy Trust is seeking a Lettings and Premises Officer to oversee bookings, site security, and facility readiness across WMAT premises. The role requires evening, weekend and school-holiday availability to meet lettings needs.

You will work closely with the Premises Manager, carry out routine inspections, minor maintenance, and ensure compliance with health and safety policies. A customer-facing orientation and strong organisation are essential.