Premier Customer Success Manager: Growth & Retention Lead

Gearset; Cambridge; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote flex

Long Term Incentive

Development budget

Office lunch

25 days + holidays

Pension

Healthcare

Family leave

Gym discounts

Job summary

Gearset is seeking a Premier Customer Success Manager to build trusted relationships with our largest customers, guiding renewal and growth across a portfolio of 80-100 accounts. You’ll collaborate with Account Managers, CS&M, DevOps teams and support staff to understand customer goals, drive value, and ensure long-term retention while expanding Gearset’s footprint.

This is a full-time role based in the UK with flexible home working; you will work across time zones to support US customers, and

Qualifications

• Experience in Customer Success or Account Management with focus on retention and customer outcomes.
• Ability to explain technical concepts to non-technical audiences.
• Strong relationship-building and stakeholder management skills.
• Organised and able to manage a large portfolio with clear next steps.

Responsibilities

• Build trusted relationships with customers and understand their goals.
• Own renewal outcomes and identify risks early to keep customers on track.
• Collaborate with Account Managers, Support, Product and Renewal teams to deliver value.
• Monitor product usage and customer signals to drive expansion opportunities.
• Maintain a current view of each account with a clear plan of action.

Skills

Customer Success

Account Management

Relationship building

Communication

Time management

Job description

Gearset is seeking a Premier Customer Success Manager to build trusted relationships with our largest customers, guiding renewal and growth across a portfolio of 80-100 accounts. You’ll collaborate with Account Managers, CS&M, DevOps teams and support staff to understand customer goals, drive value, and ensure long-term retention while expanding Gearset’s footprint.

This is a full-time role based in the UK with flexible home working; you will work across time zones to support US customers, and