Precision Farming Support Assistant

Ernest Doe & Sons Ltd; Essex; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

competitive salary

32-days holiday (inc bank holidays)

workplace pension

life assurance (2 x salary)

country store staff discount

car tyre discount

company sick pay scheme

flu jabs

employee referral scheme

Job summary

Ernest Doe & Sons Ltd in Maldon, Essex, is seeking a Precision Farming Support Assistant to join our established Precision Farming team at Head Office. You will provide telematics and remote farming support to our customers, ensuring accurate data and a high level of service.

The role involves installing and maintaining telematics accounts, managing subscriptions, delivering system training, and troubleshooting with colleagues as needed. Immediate start available for the right candidate.

Qualifications

• Good knowledge of GPS operating systems and the precision farming market is desirable.
• Experience in agriculture-related fields is desirable.
• Strong communication skills with a professional telephone manner.
• Discreet and trustworthy with confidential information.
• Excellent organisational skills with ability to multitask in a fast-paced environment.
• Exceptional accuracy and attention to detail in written communication and numerical data.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Self-motivated, approachable and a team player.
• Well-presented and detail-oriented.
• Full driving licence.

Responsibilities

• Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to enquiries via the help line.
• Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date.
• Manage subscriptions and activations for correction signals and telematics, providing clear advice where required.
• Support customers with system training, helping them to get the most from their telematics and Precision Farming equipment.
• Use initiative to troubleshoot issues, liaise with colleagues and escalate when appropriate.

Skills

GPS knowledge

Precision farming

Agricultural background

Excellent communication

Confidentiality

Organizational skills

Attention to detail

Microsoft Office

Full driving licence

Tools

Microsoft Excel

Job description

We are looking for an efficient and enthusiastic Precision Farming Support Assistant to join our well-established Precision Farming team at Head Office, based in Maldon, Essex.

Role Purpose:

Reporting directly to the Precision Farming Manager, you will be responsible for providing telematics and Precision Farming support to our customers.

Key Responsibilities:

• Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to customer enquiries via the help line.
• Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date.
• Manage subscriptions and activations for correction signals and telematics, providing clear advice and guidance where required.
• Support customers with system training, helping them to get the best from their telematics and Precision Farming equipment.
• Use initiative to troubleshoot issues, liaise with colleagues and escalates matters where appropriate.

What We’re Looking For:

• Good knowledge of GPS operating systems, the precision farming market and agricultural practices is desirable, although related skills would be considered.
• Previous experience of working within an agriculture-related field is desirable.
• Strong communication skills with a professional telephone manner and confidence in dealing with people at all levels.
• Discreet and trustworthy when handling confidential information.
• Excellent organisational skills with the ability to multitask and adapt in a fast-paced environment.
• Exceptional accuracy and attention to detail across written communication and numerical data.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Self-motivated, approachable and a team player, with the ability to work independently and use initiative.
• Well-presented and detail-oriented.
• Full driving licence.

Additional Information

Start Date: Immediate, but subject to successful candidates notice period

Hours: 42.5 hours per week, 8am to 5.30pm Monday to Friday (1-hour unpaid lunch break) –

Additional hours as required which may include weekends as per rota especially during peak

Contract: Permanent, Full time, Salaried

Rewards:

• competitive salary
• 32-days holiday (inc bank holidays)
• workplace pension
• life assurance (2 x salary)
• country store staff discount
• car tyre discount
• company sick pay scheme
• flu jabs
• employee referral scheme