Precision Farming Support Assistant

Ernest Doe & Sons Ltd; Maldon; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

32 days holiday (incl bank holidays)

Workplace pension

Life assurance (2x salary)

Staff discount

Car tyre discount

Sick pay

Flu jabs

Employee referral scheme

Job summary

Ernest Doe & Sons Ltd in Maldon, Essex, is seeking an efficient Precision Farming Support Assistant to join our Head Office team. You will provide telematics and precision farming support to customers, install and maintain accounts, and manage subscriptions.

The role requires a proactive communicator with strong numeracy and IT skills, a full driving licence, and the ability to work independently. Permanent, salaried position with a competitive package.

Qualifications

• Experience in agriculture or precision farming is desirable.
• Strong communication and telephone manner.
• Excellent accuracy with numbers and written communication.

Responsibilities

• Provide telematics and precision farming support to customers.
• Install and maintain customer telematics accounts.
• Manage subscriptions and activations for correction signals and telematics.
• Provide system training and help customers maximise equipment.
• Troubleshoot issues and liaise with colleagues.

Skills

GPS knowledge

Strong communication

Organisational skills

Attention to detail

Microsoft Office

Full driving licence

Tools

Microsoft Office

Job description

We are looking for an efficient and enthusiastic Precision Farming Support Assistant to join our well-established Precision Farming team at Head Office, based in Maldon, Essex.

Role Purpose:

Reporting directly to the Precision Farming Manager, you will be responsible for providing telematics and Precision Farming support to our customers.

Key Responsibilities:

• Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to customer enquiries via the help line.
• Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date.
• Manage subscriptions and activations for correction signals and telematics, providing clear advice and guidance where required.
• Support customers with system training, helping them to get the best from their telematics and Precision Farming equipment.
• Use initiative to troubleshoot issues, liaise with colleagues and escape matters where appropriate.

What We’re Looking For:

• Good knowledge of GPS operating systems, the precision farming market and agricultural practices is desirable, although related skills would be considered.
• Previous experience of working within an agriculture-related field is desirable.
• Strong communication skills with a professional telephone manner and confidence in dealing with people at all levels.
• Discreet and trustworthy when handling confidential information.
• Excellent organisational skills with the ability to multitask and adapt in a fast-paced environment.
• Exceptional accuracy and attention to detail across written communication and numerical data.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Self-motivated, approachable and a team player, with the ability to work independently and use initiative.
• Well-presented and detail-oriented.
• Full driving licence.

Additional Information

Start Date: Immediate, but subject to successful candidates notice period

Location: Head Office, Ulting, Essex CM9 6QH

Hours: 42.5 hours per week, 8am to 5.30pm Monday to Friday (1-hour unpaid lunch break) –

Additional hours as required which may include weekends as per rota especially during peak

periods e.g. Harvest’

Contract: Permanent, Full time, Salaried

Salary: £Competitive, dependent upon experience

Rewards:We are offering a competitive salary, as well as 32-days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme.