Pre-Sales Technical Engineer

Mitsubishi Electric; Hatfield; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Presales Technical Engineer to provide market-leading pre-sale support for innovative heating solutions. In this role, you will engage with customers to understand their needs, produce precise technical advice, and ensure top-tier service. Your expertise in air-to-water heat pumps and problem-solving skills will be key in delivering exceptional support. Join a forward-thinking company that values creativity and continuous improvement, and enjoy a range of benefits including generous leave, flexible working options, and a commitment to diversity and inclusion.

Benefits

Generous Annual Leave

Flexible Working Options

Pension

Life Assurance

Private Medical Insurance

Dental Insurance

Discount Platform Access

Colleague Referral Scheme

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Proven experience in the Air to Water Heat Pump industry.
• Ability to produce accurate technical advice and quotations.
• Excellent understanding of building regulations.

Responsibilities

• Provide pre-sale technical support for Ecodan Air to Water Heat Pumps.
• Produce accurate quotations and analyze specifications.
• Stay updated with product developments and market knowledge.

Skills

Customer Service

Problem Solving

Technical Support

Refrigeration Circuits

Electric Circuitry

Water-Based Heating Systems

Organizational Skills

Time Management

Education

Engineering Degree

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary:

The Presales technical engineer is to provide market leading pre-sale technical support. To listen carefully to the information provided, ask effective questions to gain in-depth application understanding, reference literature and use experience & knowledge to formulate a response and finally effectively communicate the advice/support needed. Focusing on Ecodan Air to Water Heat Pumps and MVHR products. Acting as the first tier of pre-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential.

Skills/Responsibilities:

• Perform all activities in-line with customer service standards, department standards and company principles.
• Produce accurate quotations relating to the Mitsubishi Electric Ecodan Air to Water Heat Pumps and Ventilation range.
• Analysis of specifications and drawings to produce suitable equipment selections.
• Answer technical and application enquiries promptly, efficiently and in line with agreed service levels.
• Produce concise, well written, technical advice that consistently meet quality standards.
• Track, benchmark and develop technical ability on new and existing products ensuring the highest level of knowledge is maintained.
• Stay up to date with product developments, market and industry knowledge.
• Produce wiring and piping layout drawings as required.
• Training support for customers and account managers.
• Support Internal and external stakeholders while promoting on customer centricity and offering a ‘market leading’ service.
• Achieve key performance indicators.

Experience:

• Proven experience within Air to Water Heat Pump industry.
• Engineering degree desirable.
• Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application.
• Knowledge of building regulations.
• Ability to work effectively both individually and as part of a team.
• Problem solving and decision-making capability.
• IT literate with Microsoft office packages.
• Organizational and time management skills.
• Ability to reference and effectively use technical literature.
• Ability to work effectively both individually and as part of a team.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences. All employment is decided on the basis of qualifications, merit, and business need.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Manufacturing, and Sales

• Industries

  Engineering Services, Manufacturing, and HVAC and Refrigeration Equipment Manufacturing

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