Pre-Sales Solution Architect for Digital Workplace Solutions

Lenovo; Farnborough; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading global technology company seeks an Experience and Innovation Lead to drive customer engagement and enhance digital workplace solutions. The role involves designing customer journeys, organizing innovation events, and collaborating with sales teams to optimize experiences. Ideal candidates will have extensive experience in innovation and customer experience within the B2B tech sector.

Benefits

Holiday purchase options

Private medical insurance

Income protection

Attractive pension scheme

Work-life balance initiatives

Learning and development opportunities

Life insurance

Product discounts for Lenovo and Motorola

Lifestyle discounts

Cycle to work scheme

MyGym discounts

Mortgage support

Referral bonus

Electric car salary sacrifice

Free onsite parking

Qualifications

• 10+ years in Innovation, Pre-Sales, Sales Enablement, or Customer Experience.
• Proven expertise in creating differentiated customer journeys in B2B tech.

Responsibilities

• Design and implement customer journeys showcasing Lenovo’s strengths.
• Lead the Lenovo DWS Global Labs program, delivering hands-on experiences.
• Facilitate workshops to align customer needs with DWS offerings.

Skills

Innovation

Customer Experience

Communication

Tools

M365

Azure

AWS

Power BI

VMware

Hyper-V

Job description

* United Kingdom - Hampshire - Farnborough

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers daily across 180 markets. Focused on delivering Smarter Technology for All, Lenovo offers a full-stack portfolio including AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (servers, storage, edge, high-performance computing, software-defined infrastructure), software, solutions, and services. Our ongoing investments in innovation aim to create a more equitable, trustworthy, and smarter future for everyone, everywhere. Listed on the Hong Kong stock exchange (HKSE: 992, ADR: LNVGY), Lenovo continues to build on its success.

To learn more, visit www.lenovo.com and explore our latest updates on StoryHub.

Description and Requirements

This role is essential for driving differentiated customer engagement and positioning Lenovo as a leader in digital workplace innovation. The Experience and Innovation Lead will curate immersive experiences, accelerate conversions through co-creation, and enhance internal enablement platforms within Lenovo’s Digital Workplace Solutions portfolio.

Key Responsibilities

1. Design and implement customer journeys that showcase Lenovo’s strengths in AI, sustainability, and automation.
2. Organize Innovation Days, Executive Briefings, and Experiential Labs to deepen customer engagement.
3. Lead the use of Design Pods, POC Sandboxes, and Digital Sales Rooms to facilitate rapid prototyping and collaborative solutions.
4. Facilitate workshops to shorten decision timelines and align customer needs with DWS offerings.
5. Utilize Gen AI tools (e.g., Letter.AI, TCO/ROI calculators, Lifecycle Management platforms) for insight-driven, outcome-focused engagements.
6. Partner with Offering and Sales teams to embed intelligent experience enablers across customer touchpoints.
7. Continuously improve the digital journey based on data-driven feedback across personas.
8. Serve as the DWS Single Point of Contact (SPOC) for internal tools and platforms including D365, EaaS, and the Offering Catalogue.

Pre-Sales Solution Architect

This role is vital for creating immersive customer experiences and positioning Lenovo as a digital workplace innovator. The Lead will oversee the Digital Workplace Solutions portfolio, fostering co-creation and strengthening internal platforms.

Key Responsibilities

1. Lead the Lenovo DWS Global Labs program, delivering hands-on experiences.
2. Design and execute customer journeys highlighting Lenovo’s capabilities in AI, sustainability, and automation.
3. Organize Innovation Days, Executive Briefings, and Experiential Labs to enhance engagement.
4. Drive use of Design Pods, POC Sandboxes, and Digital Sales Rooms for rapid prototyping.
5. Facilitate workshops to align customer needs with DWS offerings.
6. Leverage AI tools for outcome-focused engagements.
7. Collaborate with Offering and Sales teams to embed experience enablers.
8. Refine digital journeys using feedback and data analysis.
9. Act as SPOC for key internal tools including D365, EaaS, and the Offering Catalogue.

Ideal Profile

• 10+ years in Innovation, Pre-Sales, Sales Enablement, or Customer Experience.
• Proven expertise in creating differentiated customer journeys in B2B tech.
• Strong technical fluency in:

• Modern Workplace (M365, UEM, VDI)
• Cloud & Edge (Azure, AWS, Edge AI)
• Gen AI, Chatbots, RPA
• Power BI, ROI/TCO Calculators, Digital Twins

• Hands-on experience with POC/Prototype environments (e.g., VMware, Hyper-V).
• Excellent communication skills across CxO and technical audiences.

What We Offer

• Holiday purchase options
• Private medical insurance
• Income protection
• Attractive pension scheme
• Work-life balance initiatives
• Learning and development opportunities
• Life insurance
• Product discounts for Lenovo and Motorola
• Lifestyle discounts
• Cycle to work scheme
• MyGym discounts
• Mortgage support
• Referral bonus
• Electric car salary sacrifice
• Free onsite parking

We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any protected class.

Additional Locations: United Kingdom - Hampshire - Farnborough

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