Pre Litigation File Handler

Keoghs; Bolton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increasing)

Simply Health Care Cash Plan

WeCare – 24/7 online GP & wellbeing

Death In Service

Pension Contribution 5% Employee / 3%/

Employee Resource Groups

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Discounts at local outlets

Job summary

Keoghs is recruiting for a Pre-Litigated File Handler to manage a caseload of up to 250 NIHL and HAVS files. The role involves opening new files, conducting searches, instructing investigators, and chasing key evidence to meet KPIs and SLAs. Requires strong MS Office, a CM system, and excellent organisational skills.

The role is based in Bolton, 35 hours per week, Monday to Friday 9am–5pm, with one unpaid lunch hour. Full admin duties and adherence to Keoghs values and SRA standards are expected.

Qualifications

• Proficient in MS Office, especially Word and Excel.
• Good listening and communication skills.
• Ability to self-organise and prioritise tasks.

Responsibilities

• Maintain a caseload of ~250 files.
• Open new files and issue Initial Letters.
• Conduct Companies and ELTO Searches.
• Coordinate with investigators and brokers.
• Chase HMRC schedules and gather medical evidence.
• Update Tracker database and manage deadlines.
• Ensure compliance with SRA Standards & Regulations.

Skills

MS Office (Word & Excel)

Communication skills

Organisational skills

Self-motivation

Education

GCSE English & Maths

Tools

Case/Claims Management system

Job description

Description

The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.

The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own caseload.

Department: Claims Management

Location: Bolton

Key Responsibilities

• Maintain a caseload of approximately 250 files.


• Completion of Tracker Strategy document.


• Sending out Initial Letters and completing initial file opening procedures upon receipt of new files


• Companies Searches and ELTO Searches.


• Director searches and letters.


• Instructions to investigators.


• Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.


• General admin including diarising dates for Protocol expiry


• Escalation of files to Team Leader for review when key milestones triggered


• Updating database on Tracker


• Policy queries to client for insured.


• Requesting documents from Insurer.


• Request and review OH & Personnel records from insured.


• Review medical, engineering evidence and witness evidence.


• File Closure


• Notifying brokers and co‑defendants of closure


• General admin- diary dates


• Undertake ad hoc duties to support the team as required


• To ensure compliance with the SRA Standards & Regulations


• Adhere to the Keoghs Value

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Keoghs, Parkland, Bolton.

Skills, Knowledge & Expertise

The successful applicant should have the following skills:

Desirable:

• Awareness and understanding of file handing processes for disease claims.


• Technical knowledge of NIHL &/or HAVS claims.


• Basic understanding of all stages of the pre litigation process for disease claims

Essential:

• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.


• Ability to use own initiative, self‑organise and self‑prioritise


• Good listening and communication skills


• Ability to self‑organise and self‑prioritise


• Ability to work under pressure and to target


• GCSE grade A-C in English and Math

Job Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Simply Health Care Cash Plan


• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death In Service – after 1 years’ service


• Pension Contribution based 5% Employee / 3% Employer


• Employee Resource Groups


• Employee Volunteering Programme


• Cycle to Work Scheme


• Tech Scheme


• Season Ticket Loan


• Gym Flex


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

after successfully completing probation