Pre-Litigation Claims Support Specialist

Davies; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP, mental health

Death In Service – after 1 years’ of 0

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Job summary

Davies in Leeds is seeking a File Handler Assistant to join its Casualty team. In a fast-paced, supportive environment you will help keep claims moving and deliver excellent service to clients.

You'll support claims handlers with claim setup, MOJ portal tasks, and case progression, while maintaining accurate records and meeting SLAs. Opportunities for development within a leading legal business are excellent.

Qualifications

• 12 months' experience in an administrative or claims support role.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Confident communicator with excellent telephone manner.
• Proficient in Microsoft Excel and other key IT systems.

Responsibilities

• Manage and action MOJ Portal tasks, inboxes and case-related workflows.
• Support claims handlers with new claim setup, chasers and case progression.
• Handle CRU administration and low-value payments.
• Maintain accurate records on the case management system.
• Manage a caseload of low-value Property Damage claims.
• Ensure client SLAs, quality standards and productivity targets are consistently achieved.
• Assist with onboarding projects, training initiatives and wider team support as required.

Skills

Attention to detail

Time management

Organisation

Telephone manner

Customer service

Tools

Microsoft Excel

Job description

Davies in Leeds is seeking a File Handler Assistant to join its Casualty team. In a fast-paced, supportive environment you will help keep claims moving and deliver excellent service to clients.

You'll support claims handlers with claim setup, MOJ portal tasks, and case progression, while maintaining accurate records and meeting SLAs. Opportunities for development within a leading legal business are excellent.