File Handler Assistant

Davies; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

WeCare – 24/7 online GP, mental health

Death In Service – after 1 years’ of 0

Pension Contribution 5% Employee / 3%

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Job summary

Davies in Leeds is seeking a File Handler Assistant to join its Casualty team. In a fast-paced, supportive environment you will help keep claims moving and deliver excellent service to clients.

You'll support claims handlers with claim setup, MOJ portal tasks, and case progression, while maintaining accurate records and meeting SLAs. Opportunities for development within a leading legal business are excellent.

Qualifications

• 12 months' experience in an administrative or claims support role.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Confident communicator with excellent telephone manner.
• Proficient in Microsoft Excel and other key IT systems.

Responsibilities

• Manage and action MOJ Portal tasks, inboxes and case-related workflows.
• Support claims handlers with new claim setup, chasers and case progression.
• Handle CRU administration and low-value payments.
• Maintain accurate records on the case management system.
• Manage a caseload of low-value Property Damage claims.
• Ensure client SLAs, quality standards and productivity targets are consistently achieved.
• Assist with onboarding projects, training initiatives and wider team support as required.

Skills

Attention to detail

Time management

Organisation

Telephone manner

Customer service

Tools

Microsoft Excel

Job description

File Handler Assistant

Department: Legal

Employment Type: Permanent - Full Time

Location: Leeds

Description

Join our growing Casualty team as a Pre-Litigation File Handling Assistant, where you'll provide essential support to claims handlers, helping to keep cases moving and deliver excellent service to our clients.

This role offers valuable exposure to the claims process and excellent opportunities for career development.

Key Accountabilities

Support our busy Pre-Litigation Casualty teams, keeping claims moving efficiently and delivering outstanding client service.

• Manage and action MOJ Portal tasks, inboxes and case-related workflows
• Support claims handlers with new claim setup, chasers and case progression
• Handle CRU administration and low-value payments
• Maintain accurate records on the case management system
• Manage a caseload of low-value Property Damage claims
• Ensure client SLAs, quality standards and productivity targets are consistently achieved
• Assist with onboarding projects, training initiatives and wider team support as required

This is a fast-paced, varied role offering excellent exposure to claims handling and the opportunity to develop your career within a leading legal business.

Working Hours
35 hours per week, working Monday-Friday 9am-5pm with 1 hour unpaid for lunch.

Experience, Skills and Qualifications

What We're Looking For

• At least 12 months' experience in an administrative or claims support role
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Confident communicator with excellent telephone manner
• Proficient in Microsoft Excel and other key IT systems
• Passionate about delivering outstanding customer service
• Ability to prioritise and manage a high-volume workload effectively
• Self-motivated, with the ability to work independently and as part of a collaborative team

If you're highly organised, thrive in a fast-paced environment, and take pride in delivering excellent support, we'd love to hear from you.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation